05-06-2022 11:35 PM
Same issue, "not registered on the network" any ideas?
Solved! Go to Solution.
05-07-2022 09:28 AM
I reset my network settings and it now works. Thanks for the suggestions.
05-06-2022 11:50 PM
@Butterfly Did you try to put your PM SIM in another phone to see if it work?
Did you check if your phone is blacklisted as suggested by @computergeek541
If you phone is clean and putting the PM sim in another phone makes no difference, you might want to open ticket with PM support for further investigation:
1. If you have access to My account: At https://publicmobile.ca/chatbot.
Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"
2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there
05-06-2022 11:45 PM
I restarted my phone, changed Sim card, still nothing. Started this afternoon.
05-06-2022 11:38 PM
@Butterfly wrote:Same issue, "not registered on the network" any ideas?
That wouldn't be a data issue specifically. For some reason, you're not connected to the network. How long has this been going on for? I would first restarting your phone (if you haven't arleady) and also going to www.deviceheck.ca to look up your device's IMEI.