How can I use my add on data.

[Jonath]

I consumed my monthly data limit and I have to tap my available add on data but I could not get it. Please advise.

[JL9]

So data isn't working then? Many customers get texts in error that do not accurately reflect remaining data or minutes. Can you screenshot your data/add ons section

[esjliv]

@Jonath  your Self Serve account under your overview section has the most accurate usage, go by that:

https://selfserve.publicmobile.ca/Overview/

What available addon are you referring to?

If you do see data adds listed above, try below troubleshooting to see if data will work (firstly, ensure your Data is turned on in the settings of your device):

• restart your phone
• toggle into and out of airplane mode
• perform a Reset of the device's Network Settings

[dust2dust]

Ah. I think LeePublic is on to something. The system only gives text warnings. Then it just stops and gives a default web page. There's no message about reaching a limit.

[LeePublic · Accepted solution]

Check your phone settings and make sure you don't have an data cap to limit usage.

[Jonath]

In my add on, I have still 680 MB and 0 in my monthly allocation. It should be seamlessly but I still I received I reached my limit message.

[dust2dust]

What is listed under your my data & add-ons? If you have lines mentioning data (not roaming) then it should work seamlessly. If you don't then you've used them all.