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tomdellandrea
Great Neighbour / Super Voisin

have not received yet 3 we

5 REPLIES 5

JL9
Mayor / Maire

Unfortunately it seems the sim delivery times are getting longer and longer over 3 weeks in many cases according to customers, going forward you may want to check out some the alternatives that are less hassle.

BKNS27
Mayor / Maire

@tomdellandrea 

It should be arriving this week. If not by the end of this week. Please contact a CS_Agent on the status.

If you ordered it from PM it might take up to 4 weeks to receive.

You can contact agent but I doubt they will tell you more except 'we received and are processing your order'.

Hi @tomdellandrea   we are just customers here .  But if you ordered sim for 3 weeks, you should get it this week.  PM usually ships the sim around 2 or 3 weeks

 

but if you like, message CS Agent and ask for update here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

tomdellandrea
Great Neighbour / Super Voisin

order number 290533 have not received yet 

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