05-09-2022 06:49 PM
Hello,
Received a new credit card and my account was deactivated.
But I am wondering my sim card is still active?
I don't know how to deal with this. Hoping someone could advise.
05-09-2022 06:52 PM
@moniquerobichea if you just missed the payment for less than 90 days, your account should have been just "Suspended" and not "deactivated"
Try login to My Account, if you can login, you are good to good
Just go to Payment Tab, click Manage my Card, then Replace this credit card:
there you can update your credit card info.
Once the new credit card is entered in the system, you can go back to Payment tab but click One time payment this time and make a manual payment to reactivate the service.
Let us know how it goes