How do I start a ticket

[hTideGnow · Accepted solution]

HI @Jackalwest 

hope this helps:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. start by typing : Contact CS Agent
2. then Click "Contact Us"
3. then Click "Other"
4. finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

And you can also share your problem, we can try to help 

[Meow]

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

[RossN]

@Jackalwest  you can start one here   https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[BKNS27]

@Jackalwest 

Go to the bottom of this page and click on SIMon Chatbot or private message a CS_Agent on the envelope icon on top of this Community page.