Password issues

[nadeeshshan]

Hi I am trying t reset my password and it ask for a security question but does not tell what the question is or give hint so I am not sure what it is, how can i bypass this, i am trying to update my payment method

[softech · Accepted solution]

@nadeeshshan   If you cannot self-reset the password, you will need to open ticket with PM Support and they can sort this out for you:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there