Locked out again.

[Hee79]

I tried many time.I can not log in my account.

So I can't pay.

[JK8 · Accepted solution]

@Hee79 

I was able to log in to my account just now so it is working. You may have to wait 15 minutes for your account to unlock if you are currently locked out. Use chrome but clear your browser cache first and then go incognito.

You May also have to use Forgot your password link.

[softech]

@Hee79   Did you try to use Forgot Password to try to self-reset the password?

if fails, open ticket with PM and have them to sort this out for you:

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

You can also try to use *611 to pay if you remember the 4 digits pin

Or you can buy voucher to pay and load the voucher via *611 if you still cannot reset the account by tomorrow