@GladysB
How did you pay for your account? Voucher or credit card? Thru 611 or self serve? Did your payment equal or exceed your plan amount? Do you have a copy of the transaction? Did you take a screenshot? How was your account suspended? For nonpayment or via lost/stolen? You have a case to be made if your payment equaled or exceeded your plan amount especially so if you were suspended via lost/stolen and you made a payment via 611.
It will take a determined soul and the willingness to insist all day long that pm failed in their messaging about how to ensure your account reactivates after making a payment. The length of time since making that payment and discovering that your account did not reactivate is already an indication that pm's communication to you was not clear and concise and in a timely manner so it was easy for you to understand.
You will have to argue all day long that pm can indeed restore your account using the same sim card. They can access the account to see exactly when you made the payment and for what amount and the method of payment. Insist that they restore the account. If the CSA tells you its impossible tell them you want your issue raised to the escalations department. If they refuse to do so and/or escalations will not help restore the account then tell them thats unfortunate because that leaves you no choice but to file a complaint with the C C T S to resolve the issue for you.
If it gets to that point send me a private message. If they agree to restore your account the one caveat is you cannot rejoin the rewards program you have to accept the points program but they can put your original referrers referral code on your account so they dont lose their referral reward and they can put your referrals back but you would earn points instead. All of your add ons and any promotions can be replaced. Good Luck!
