Plan expired

[mattieu]

i noticed my data wasnt working so i checked my selfserve to see that my “plan expired” and it was saying i didnt pay, i checked my bank and transaction history, and i did pay for it. i also noticed my data itself isnt working but i can still send/receive texts, and my data usage is being used even when my phone is put away. is there any way to fix this?

[darlicious]

@mattieu 

Your account status will change back to active sometime in the next 3 hours....as mentioned has your data counter reset? Do you have your data limiter set on your phone? Try rebooting your phone.

[softech]

@mattieu   If it is "Plan Expired" and not suspended, then it is still going through renewal. 

Is voice call working? do you see the Mobile data counter reset to 0 already?  

I would not touch at this point. 

If voice is not working as well, maybe start a quick ticket with PM support and have them to look into the situation.

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