Number transfer

[Barry1street]

Having trouble transferring my phone number

[BKNS27]

@Barry1street 

If you are porting your number from another carrier. You must follow these steps in order:

1 - Activate the PM SIM online.

2 - LEAVE the old carrier SIM in your phone.

3 - Wait for the SMS text confirming with YES that you are porting over to PM. There is a 90 minute window for you to reply. If you missed this window, you need to contact a CS_Agent to restart the porting process.😞😢

4 - Power off your phone.

5 - Swap the old SIM with PM SIM.

6 - Power on the phone.

7 - Relax and enjoy your savings while texting or calling. 😉

[VIP_Tech]

@Barry1street 

still experiencing issues, start a conversation with our virtual assistant, SIMon to submit a ticket.

Number Transfer (Port) Troubleshooting (publicmobile.ca)

[esjliv]

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@Barry1street wrote:

Having trouble transferring my phone number

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@Barry1street  - if you charged for the  the SIM card activation (https://publicmobile.ca/en/on/portal/activation) can you try your SIM into your phone, reboot it, and see if you have any working services.

If you just ported your phone number from another cell provider it could take a few hours to complete the port.

Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services.

Incoming calls are usually the last to port over.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

If issues porting or transferring a number to Public Mobile, and it has been over the allotted time it usually takes to complete, submit a ticket here for help: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=1ml7MK2dvkmM37lFcEM...

[Spudster]

@Barry1street 

Customer Support Agents can help. 

There are 2 ways to reach them:

1. Create a support ticket by clicking  here , then type Support Ticket, then select Contact Us, then select the topic that more closely matches your request.  Then click  Click here to submit a ticket , or,
2. Send a private message to them by clicking here  

You’ll see their reply in your Community private mailbox in the envelope to the left of your avatar.

[darlicious]

@Barry1street 

Have you completed your activation? Or are you stuck on the transfer a phone number page? Or are trying to transfer in your number from your self serve account?

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[hTideGnow]

Hi @Barry1street   are you porting the number into PM our out ?

What exactly the issue you have?  You requested the porting and just not completed?

Provide us more info and we can try to help

[Anonymous]

 @Barry1street : Also check with this site to make sure the number is transferable. Some aren't.

[dabr]

@Barry1street    Are you transferring a number from another carrier?  If you are did you respond with a YES to the transfer porting text from that carrier?  You would have 90 minutes from receiving the text to respond.  Your other account also needs to be active for the transfer to complete.

I'll private message via the envelope icon top right for the Telus porting #.