3G $5 charge

[htkwan0321]

I had this charge last month, opened a ticket to argue about it as I don't use 3G service. They checked my IMEI number, varified and gave me back $5 credit. This month, just got the bill, they charge me this $5 again!

looks like they will continue to charge me extra $5 every month!

What can I do?

[DennyCrane]

Your phone probably isn't a VoLTE device compatible on Public Mobile's network. To test this out, temporarily turn off Wi-Fi and make a phone call. When the phone call connects, watch the icons at the top of the screen. Does it fall back to 3G?

What phone are you using?

[Meow]

Open a ticket again and ask agent to permanently remove $5 charge and verify your phone is compatible with VoLTE and update your account so you do not get charged again.

[hTideGnow]

hi @htkwan0321 

what model of phone is that?

they will get this fixed. But please open a ticket with PM , and gave them the last time number as well so they can help quicker