02-02-2021 07:00 AM - edited 01-05-2022 05:07 PM
I have bell and have 1hr30mins to have someone from public accept my porting in of my number. Who do I contact?!!
Solved! Go to Solution.
02-02-2021 03:35 PM
@Blynngray905 :Did any of the above posted replies to this thread you created help solve your porting problem? If your problem is fixed now you should choose one of the above posted replies as your accepted solution, do this by clicking the accepted solution button above the post you like best.
02-02-2021 07:27 AM
If you do have to call the porting department just make sure you have the bell account # handy when you make the call and the bell sim card in your phone if you haven't responded to the port authorization text.
02-02-2021 07:16 AM - last edited on 02-03-2021 06:58 PM by Ioana_R
@Blynngray905 wrote:I have bell and have 1hr30mins to have someone from public accept my porting in of my number. Who do I contact?!!
@Blynngray905 Did you leave your Bell sim card in your phone? You need to keep using it so you can get the SMS request to port. Answer it and keep using it until it stops working. This means the port is complete and you can swap to your new PM sim. If you did not have the old sim in to receive the port request call the Telus porting team and they will help sort it out and get a new request sent.
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Here is a link to a Public Mobile page on porting that may be useful:
https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection
02-02-2021 07:05 AM
@Blynngray905 wrote:I have bell and have 1hr30mins to have someone from public accept my porting in of my number. Who do I contact?!!
Are you porting to Bell or are you porting to Public? If you're porting to Public Mobile, it's Bell who sends you the text message. You would then need to reply to it.