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People with Public Mobile can't call my landline

DarkKnight
Good Citizen / Bon Citoyen

Question's simple, we have a landline in a household with 2 public mobile users and one koodo user. neither person with public mobile can call our landline, says it's "out of service" but the koodo user can call it no problem. The public mobile users can call any other number except our landline and get through with no issues.

 

Any idea for a fix on this?

11 REPLIES 11

0PX9O4
Deputy Mayor / Adjoint au Maire

@DarkKnight 

 

My first thought is it could be a coincidence. Aside from billing systems, there is no difference in the technical infrastructure underlying both Koodo and PM accounts.

 

You may want to get a PM account holder to send a private message to CS_Agent with their account details so it can officially be investigated.

DarkKnight
Good Citizen / Bon Citoyen

@0PX9O4 So get one of the public mobile users in the household to pm CS_Agent?

Zyl
Model Citizen / Citoyen Modèle

@DarkKnight wrote:

Question's simple, we have a landline in a household with 2 public mobile users and one koodo user. neither person with public mobile can call our landline, says it's "out of service" but the koodo user can call it no problem. The public mobile users can call any other number except our landline and get through with no issues.

 

Any idea for a fix on this?


@DarkKnight Are you from the BC, Alberta or New Brunswick area?  If yes, there is currently some network issues that are impacting these three provinces since this Monday and I imagine is still ongoing.  Public Mobile is aware of it and is working to resolve it.  

 

Hope this helps. 

Zyl
Model Citizen / Citoyen Modèle

@0PX9O4  Public Mobile had its own network structure before being taken over by Telus.  After being taken over by Telus, that network structure was subsequently shut down and integrated under the Telus network structure.  So I would assume that Public Mobile should be on the Telus network, same as other subsidiary companies like Koodo and yet there is no issue with Koodo.  

DarkKnight
Good Citizen / Bon Citoyen

@Zyl Yeah we're in BC. I'll check later on with them and see if it's still an issue.

Zyl
Model Citizen / Citoyen Modèle

@DarkKnight wrote:

@0PX9O4 So get one of the public mobile users in the household to pm CS_Agent?


Yes you can try that.  

0PX9O4
Deputy Mayor / Adjoint au Maire

@DarkKnight wrote:

@0PX9O4 So get one of the public mobile users in the household to pm CS_Agent?


@DarkKnight 

 

It seems like the type of issue that could be account-specific, so yes anyone from the household who will be able to answer the authentication questions that PM will answer to verify ownership of an account before they proceed to troubleshoot the account.

pkaraa
Deputy Mayor / Adjoint au Maire

If not a Network issue then see if there is any chance that landline number was blocked or categorized as SPAM at any point of time on public mobile phones?

 

 

benfatto
Deputy Mayor / Adjoint au Maire

@DarkKnight  "neither person with public mobile can call our landline"

 

Try dialling as long distance with  +1 in front of the number.