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Porting number error message

victorle88
Good Citizen / Bon Citoyen

I want to change my number from Rogers. I input the phone number to check eligibility and kept on getting this message. 

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page

1 ACCEPTED SOLUTION

Accepted Solutions

HALIMACS
Mayor / Maire

@victorle88 

 

Could be some back-end work going on with Public Mobile.  This stuff usually happens in late evening or week-ends.

 

Try clearing cache and cookies, open an incognito tab, then try again.

 

Worst case, try again in an hour or in the AM.

View solution in original post

5 REPLIES 5

HALIMACS
Mayor / Maire

@victorle88 

 

Could be some back-end work going on with Public Mobile.  This stuff usually happens in late evening or week-ends.

 

Try clearing cache and cookies, open an incognito tab, then try again.

 

Worst case, try again in an hour or in the AM.

esjliv
Mayor / Maire

@victorle88 wrote:

I want to change my number from Rogers. I input the phone number to check eligibility and kept on getting this message. 

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page


@victorle88  where are you inputting the phone number??

 

You can see if your number is portable to Public Mobile by checking here: https://secure.koodomobile.com/checktransfereligibilityparrot/default.do?lang=en&appname=otherportal

 

darlicious
Mayor / Maire

@victorle88 

This sounds like a browser issue. The pm site is finicky. It likes your device to only pay attention to it. Whenever you want to perform any kind of change or action in your self serve account its akways best to follow this procedure to avoid error messages and weird glitches.

 

  1. Clear your browser.
  2. Reboot your device.
  3. Open one tab only.
  4. Use secret/incognito mode.
  5. Firefox, chrome, safari or Microsoft edge work best.

 

 

 

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

victorle88
Good Citizen / Bon Citoyen

Thank you.  It works.

victorle88
Good Citizen / Bon Citoyen

It works.  Thanks!