Lost phn need new sim card change

[Tasharoy1]

• I lost my phn and just bought new sim and phn please help

[darlicious]

@Tasharoy1 

If you can't use your email for the 2FA verification code you can contact customer support to perform the sim swap after answering 3 out of 4 verification questions sbout your account and payment method.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.

[softech · Accepted solution]

@Tasharoy1   Just login to My Account, click Change Sim card .

Since you lost the old phone, your only choice to receive the verification code is to use Email.

     

Once submitted.  Reboot your phone. It should be done quickly. Worst case, reboot your phone every 10 mins for an update