02-24-2023 03:03 PM
Having trouble logging in to Public Mobile. I can’t confirm that it’s me logging in.
Solved! Go to Solution.
02-24-2023 03:50 PM
you checked your spam folder?
do a search for "Public Mobile"
if you still cannot get the code, open ticket with CS agent
at : https://publicmobile.ca/chatbot.
First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .
After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM
If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
02-24-2023 03:30 PM
@ChristineClarke Have you checked a junk folder of your email? I've used email and for me it's been pretty reliable. You're checking the same email address you're logging in with?
02-24-2023 03:28 PM
It wants to send me a 6 digit code to sms or email. My sms is not working yet because I’m transferring from a land line which takes 5-7 business days and I get no code on email. Thx!
02-24-2023 03:07 PM
@ChristineClarke If you have reset password and still can’t log get support to help you regain access
Getting support / submit ticket
Or while your already here and logged in the community
Watch for reply top of page to the
Right ( envelope image )
02-24-2023 03:05 PM
@ChristineClarke Does it get you to the 2 factor authentication stage?
02-24-2023 03:04 PM - edited 02-24-2023 03:04 PM
@ChristineClarke Try again incognito private mode there are cache issue or another device or lap top