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[ChristineClarke]

Having trouble logging in to Public Mobile. I can’t confirm that it’s me logging in. 

[hTideGnow · Accepted solution]

@ChristineClarke 

you checked your spam folder?

do a search for "Public Mobile"

if you still cannot get the code, open ticket with CS agent

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[pmbc]

@ChristineClarke Have you checked a junk folder of your email?  I've used email and for me it's been pretty reliable.  You're checking the same email address you're logging in with?

[ChristineClarke]

It wants to send me a 6 digit code to sms or email. My sms is not working yet because I’m transferring from a land line which takes 5-7 business days and I get no code on email. Thx!

[Handy1]

@ChristineClarke  If you have reset password and still can’t log  get support to help you regain access 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[pmbc]

@ChristineClarke Does it get you to the 2 factor authentication stage?  

[Handy1]

@ChristineClarke  Try again incognito private mode there are cache issue or another device or lap top