My phone doesn't receive calls and can't reach public mobile to solve the problem.

[Mark1951]

I sent a ticket but no one responded.  What can I do now?

Thanks 

[Dunkman]

@Mark1951 

More details would be helpful. New customer versus old?  If new customer, did you port?  What about data and text?

It usually takes a few hours for a ticket to be responded (check your private message inbox - envelope upper right corner of website).  

[BKNS27]

@Mark1951 

A CS_Agent should get back to you by private messaging on the envelope icon above.

But you can also send them a private message to see where they are at with your issue.

Maybe we can help if it is a simple fix.

There could be an outage in your area. Check outage map:

https://istheservicedowncanada.com/status/telus/map 

[Handy1]

@Mark1951 

Sounds like a stuck in port issue .

Will send you porting team number

For live support to fix the issue

Private message . Top of page envelope icon

Additional info on porting

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port