can't receive calls or texts

[sandyshaw]

I just ported over from Rogers and I can now only call and text out, I can't receive any texts or calls. Calls go straight to voicemail and texts just don't appear which means I can't sign into any accounts which need the 2 factor verification. This is very inconvenient for me and I have no idea how to contact any one to help me since I can't receive calls back

[Handy1]

@sandyshaw  It’s in you in box top of page envelope icon , you probably have it from 3 of us helpful customers like you already 🙂

[softech]

@sandyshaw   Just sent you the number. Check the Community inbox

[Handy1]

@sandyshaw  Additional info on porting number 

When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port 

[sandyshaw]

how do I get this number?

[softech · Accepted solution]

@sandyshaw 

A critical part to porting is to receive a text from your old provider , Bell, and you have to reply YES within 90 mins.  If you are not receiving calls and text on your PM sim card and can only make outgoing calls,  then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support,  they can re-trigger the process for you.  I will message the number to you via the Community inbox.  Check the envelope icon on top right.  Call them and get it fixed

[hTideGnow]

HI  @sandyshaw 

Look like is a stuck port issue.  There is a porting team to contact to fix it.  I will send you the poring team number to your Community inbox

[Handy1]

@sandyshaw  There’s a number to live support will send you porting team number private message to fix issue