My account

[kiingzd_1]

I can’t access my account cause I changed my email!! Can’t you guys help mee login please.

[Handy1]

@kiingzd_1  Good idea to clear web browser and try again incognito private mode there are cache  issues .. also if your device has stored email and password the device tends to sometimes want to sign you in . Allow it to and don’t hit login can help and or try from another device or lap top 

[hTideGnow]

Hi @kiingzd_1   you could still login to your My Account if you account is activate

Choose to receive the login 2FA code via sms instead of email

but if you cannot receive sms, your service is suspended, then you will need to open ticket with CS agent as mentioned above

[kiingzd_1]

Can you guys help me login into my account 

[Handy1]

@kiingzd_1  To. Hangs email you need supports help 

Getting support / submit ticket

• Get support by starting a conversation with virtual Chat box /SIMon. Click here                 

Or while your already here and logged in the community

• you can send a private message   To CS_Agents by clicking here.

  Watch for reply top of page to the

   Right ( envelope image )

[hTideGnow · Accepted solution]

HI @kiingzd_1 

PM CS agent can help with changing email address.  Please open ticket with them 

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437