SIM

[mouctar]

I’m having issues with my new SIM. 
Telus just sent me a new SIM . I’m not transferring or changing phone number and trouble placing phone calls 

[CountyDownIeUk]

@mouctar 

Did you receive  a PUBLIC MOBILE  SIM  card in a n envelope marked  with “Telus, Koodo, Public  Mobile”?

[BKNS27]

@mouctar 

Telus sent you a new SIM or is it PM SIM?

I received SIMs from Shaw and Telus in the past asking me to switch…good advertising promo for new customers but sticker shock on their plans.

[hTideGnow]

HI @mouctar   Telus sent you a new sim ?  a new PM sim card?

You need to do one more step to get the sim card working.  Login to My Account, and Change sim card from the Profile page.  This is a step needed for the system to program your current phone number onto your new PM sim card.  

[Handy1]

@mouctar  Did you lose old SIM card and get a replacement one ? If so you need to do a sim. Card swap on self serve profile tab quick links and it needs to be done on computer only not mobile 

My account

Legend  and features

Change plan / update cc /auto pay

Account #/ change # port /swap SIM

[hairbag1]

@mouctar 

Telus sim or Public Mobile sim ?

Only a PM sim will work on PM network.

[pmbc]

@mouctar   If you've been sent a new SIM have you updated the SIM serial in your profile?  You'll need to go in and update from your old SIM to your new SIM.