02-24-2023 11:05 AM
I tried porting my number last night and I got a message saying “We’re having trouble transferring your number…”.
Right now, I’m able to make outgoing calls with the Public Mobile sim, but I can’t get incoming calls.
Solved! Go to Solution.
02-24-2023 11:29 AM
HI @altonlau no need to worry. Call the porting support team and they will advise. Will send you the phone number. Check the Community inbox
02-24-2023 11:21 AM
@altonlau Additional info on porting a number
When transferring (porting) your number to any new carrier it’s important to remember to leave the old providers SIM card in the phone until you receive the confirmation text from old carrier @that point you have 90 mins to reply YES to the confirmation text … also when going thru this process the new provider will want you old providers account number and will ask for IMEI number disregard this (IMEI) number as it has a tendency to just cos porting hiccups .. so if your ready to port to pm and already activated a SIM card you can go to your self serve serve profile tab and change /transfer (port) number this can also be done on activation but it’s advised to pick a temp number first then port
02-24-2023 11:08 AM
@altonlau I’ll send you a number for live support to to the porting team to help you fix issue private message