Please help

[kimadaeyeon6439]

I cannot remember the answer to the secret question

Please help to unlock my account

[MrSpock]

@kimadaeyeon6439 

Hi you need a cs agent   Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH

[hTideGnow · Accepted solution]

HI @kimadaeyeon6439   since you tried Forgot password and unable to get pass the secret question, please open a ticket with PM CS agent and they will reset it for you

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. First type: "Forgot log in information"
2. Then Click "Contact Us"
3. Finally Click "Click here to submit a ticket"
   
   you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dabr]

@kimadaeyeon6439   You'll need to submit a ticket to customer support via chatbot here:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket send a private message to CS_Agent:   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437