Hi, I have been trouble shooting this for over 2 weeks. If anyone calls me it goes straight to voicemail. I cannot call out, it just says call failed. Once in 15 times it works. I went back to the dealer that set me all up. They could call my phone fine! We reset the network, I have also tried the airplane on/off mode, turned iphone off and then back on.
I cannot get this to work. I am about to switch back to my old provider this week. I have an iphone 6 plus. It was suggested to me, I need a new phone, but I am not buying a new phone just to see if public mobile will work for m.
Any other suggestions?
@asherba - having an issue for 2 weeks! Is that when you activated the SIM card?
Did you activate with a new number or did you port one over from another provider?
If this was a new number you activated, was there a number already registered on the iphone?
If so, deregister the number on the iphone: https://selfsolve.apple.com/deregister-imessage/
Set up your phone number On your iPhone:
If issues persist and other suggestions have not helped, submit a ticket to CSA for assistance.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:
@asherba "did try switching from LTE to 3G and then it says I have no service. I tried a couple times."
Where do you live? If 3G provided no service in your area then calling will never work as all PM calls use only the 3G network.