CC info to update

[Rajiv]

Is there a contact phone number where I can call and update CC info. I am having sign in issues. I post 6 hrs ago. no response so far

[terrybev]

I had a lot of problems updating my cc. Took me a long time. Finally I had to remove the old cc and then replace with new card. Works fine now

[darlicious]

@Rajiv 

Unfortunately no....there is no phone number to call. Have a read thru this post on  updating your credit card info and it may help you. Otherwise contact customer support to gain access to your ac ount and/or update your card.

https://productioncommunity.publicmobile.ca/t5/Get-Support/how-to-change-the-credit-card/m-p/722733/...

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[hTideGnow]

Hi @Rajiv  have you opened a ticket yet with PM support to unlock your account and reset password?

if not, you can request here at:  https://publicmobile.ca/chatbot.

Follow this to get to ticket open screen quicker:

1. First type: "Forgot log in information"
2. Then Click "Contact Us"
3. Finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Once you are back in, you can then update your CC info

[RossN]

@Rajiv hi if you are having issues signing in 

1. hi you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check your community envelope for a reply

[esjliv]

@Rajiv  - you posted where? Did you submit a ticket to CSA by either these two methods?

1- Put in a ticket through SIMon Bot (usually faster method to get in contact with the Public Mobile Customer Support agents=CSA) by clicking here:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

OR
2- Private message CSA here (slower method) by clicking here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Were you ever able to log into your account? If not, maybe you need to register for one.

edit...here is where you can register for a Self Serve account, IF You are a current customer with an active account:

Public Mobile - Register

If you have been able to log into self serve before, have you tried the Forgot your Password option?

Public Mobile - Forgot Your Password?

If you can get in, this is where you go change/replace/update your card info below.