@ALuff -what more information can you provide?
Did you activate the SIM card yet and get charged for the new plan chosen?
Activate pages here: https://publicmobile.ca/en/on/portal/activation
What have you tried? Have you tried or checked any of the below:
*turn off your phone, leave off for a few minutes, then reboot
*removing your SIM, then reinserting it
*go into airplane mode, then going back to regular mode
*perform a reset network settings on your device
*try your SIM card into another compatible phone...this could rule out a device issue/setting.
*manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) for dropping or unable to make incoming/outgoing calls
*Is your phone locked? Contact your previous provider to unlock it for you. You will need your imei number, dial *#06# to get it.
*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
If this is a new or ported over number and still no services without any results from the above, submit a ticket to CSA for assistance.
To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them found here:
https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent
