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anybody else having issues receiving or making texts or calls on Vancouver island?

toughguy61
Great Neighbour / Super Voisin
 
8 REPLIES 8

According to Telus outage site, the issue for Mobile is now resolved.  It is down to only affecting Home Phone and 911 Landline

Service has been restored to a majority of customers, with repair efforts continuing for the remaining impacted services.

will13am
Oracle
Oracle

All is good in Saanich.  @toughguy61 , maybe try a reboot and check the network connectivity.  

ShawnC13
Oracle
Oracle

@toughguy61 

I am in Colwood on the Lower Island and no issues here.  Where are you?  

 


I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *

softech
Oracle
Oracle

@toughguy61   telus outage map shows some network issue

 

https://www.telus.com/en/ab/outages

 

softech_0-1677610142730.png

 

dust2dust
Mayor / Maire

Turn off automatic networks and manually connect to Public. You might be connecting to US towers. Do you get the welcome to the US texts? Are you in the south Island area?

HALIMACS
Mayor / Maire

@toughguy61 

 

check the Telus outage map for any reported issues.

 

You can also try rebooting your device and resetting network connections. Sometimes that resets the connection to the mobile provider.

Handy1
Mayor / Maire

@toughguy61  Not me but check 

Outage   map in your area:

https://istheservicedowncanada.com/

 

hTideGnow
Mayor / Maire

HI @toughguy61  Make sure your network is manually set to Public Mobile

change network to 3G Only.

Test call and text again

 

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