Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! International calling

3 questions: 1) the $15 international add-on - is that monthly or one-time payment? 2) I can receive calls from any country, whether it is on the list or not, right? 3) is there a way to call country that is not on the list?Do 10-10- numbers work on ...

Resolved! Invoice request 3 weeks ago

I consider myself a pretty patient man, but I have money waiting on this "proof" of account. This seems like a pretty common request and all it is aggregating data that you already have, so it should be automated by this point and take seconds to ...

Resolved! sim card

I migrated from Rogers yesterday. Purchased a sim chip from Telus on Saturday. Public mobile chip is in my samsung phone. It is asking for a PUK code. I have been trying with Rogers for this. I sent in a couple of tickets to Public Mobile yesterday. ...

Plan change not working ?

Why my plan didn't change yet knowing that I already have been charged for the new plan ?

4G LTE

How is your 4G Plan right now where i live for the 4G Rual Out Area 140 to 250 Download 20Upload or 50Upload

Self-serve doesn't work

It has been a week and self-serve is down. I can't go to MyAccount and top up or anything. Does anyone know what's happening?

Resolved! SIM card activation

If my sim card / number porting/ new public mobile account isnt working and i need a PUK code, which SIM card should be in my device right now???

Again...

Voicemail

Hello, Any idea why some callers can leave a voice message but others cannot? The callers who cannot, my phone will rings continuously. I rebooted my phone, & it still doesn't solve the problem. My voicemail is empty too.

About self-serve sign in

Hi, I'm having trouble signing in to the self-serve account, because of this my payment gets late everytime. I don't know what to do, I paid previously, it was so difficult and now again, I'm having difficulty to log in

missing purchased data

I bought extra data while travelling through the United States but it didn't show up.

Suggestion: offer something to match Speakout's deal

Not a question; I don't know where else to make this suggestion to Public Mobile leaders. I'm currently porting from PM to Speakout, because for the next couple of years, I expect rare use of the phone.If PM had a similar deal as Speakout - $25 top u...

Resolved! US roaming minutes

I bought the US roaming plan but I can’t make or receive any calls to/from Canada.

Resolved! How to renew early?

Hi everyone,I used all my data with about 3-4 days to go to plan renewal. Luckily, I have 2 GB Holiday bonus just in case for these situations. How do I renew my plan within the new self serve? I don't see a renew now button. Thanks!

Data Dissapeared

When my plan reset I didn't use my data until 5 days later when I went to send 2 images. I instantly received a message saying I used 75% of my data. After the text message confirming my plan payment, I haven't received a notification saying I used 5...

SIM Cards

Well Public Mobile Sim Cards wel come to Stores like WALMART President's Choice Stores Dollarama The Dollar Store Giant Tiger All the Convenience stores in Canada now that he have 4G it well nice to put them and easier to pick then not going to the A...

Voice mail notification always on

When I call the voicemail number it says "you have no messages". The notification is on 24/7 and my phone (samsung s22) notifies me whenever I got cell signal back (e.g. exiting a subway station). It is annoying. Any solution on disabling the notific...

Resolved! Locked out of my account too many login attempts??

I tried to change my password via email. No luck....how long do I have to wait to get into my account going to the USA need an addon I tried to change my password five times via email and text. No joy on any of them. Weird. How does one make a ticke...

$90 90days plan change to $135?

I was on the 90 days $90 plan, but my next bill $135 for 90days. Why did my bill go up? I didn't change my plan.

Service

How many data can I use right now

Resolved! Just signed on 2 days ago. Do I get the 2 free Gigs of data for 12 months. I signed on for $25 plan.

No longer able to email pictures

I used to be able to email pictures no prob, but in the last few days it no longer works. I did setup a screen lock because google kept pestering me. Not sure if that has any relation to my issue now. In my data usage I have the data save turned off....

Out of data

Recieved text saying I was out of data by my account shows I have over 4g left

Resolved! Cannot use the phone number

Hi!I can't sign in my account. I've already register my new phone number but I can't use it. Could you help me please?

Resolved! Old service provider is not in your list

Hi. I'm trying to port from Xplore mobile, but it's not in your list of selectable Old Service Providers. What should I do here?

Call forwarding with removed sim

I will be getting a new sim card while in Europe, and remove the current one, can I call forward voice and text ?

Payment issue

I removed pre authorised payments and I was still debited for the following month. How do I fix this? I don’t want to use the service for the next few months.

Resolved! Travel

I am travelling to Europe for 180 days. I will be getting a new SIM card while I'm away. Can I port my number and suspend my account or do I need to cancel my PM account and re-open it when I get back?

Resolved! Theft of my credit card

How do I contact someone from public mobile my friend has stolen my credit card numbers and has used my card now for the past 2 months to get her phone working. I need to talk to someone

Send/receive text but no phone calls

Hey just got to Labrador, I’m able to send and receive text messages however I’m not able to make or receive any phone calls. Phone worked fine till I got to Labrador, put my sim in another phone, still doesn’t work.

Community

Forum Posts