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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 12310 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 23324 Views
  • 183 replies
  • 25 Bravos

Phone has disconnected from network

I woke up this morning and my phone was completely disconnected from network, no data, no text, no calls in or outgoing, I’ve tried resetting it, turning it off and on, taking the SIM card out and resetting. It won’t work and the public mobile bot he...

Emmic2 by • Great Neighbour / Super Voisin
  • 1192 Views
  • 9 replies
  • 0 Bravos

Resolved! New contact cant text me

Hi, I am a few weeks into being with public mobile.. NO real issues.. Until a few days ago and today still. All my old contacts ( carried over from my cell number and old cell phone carrier) cant text me. However I added a new contact recently for wo...

utopiadawn by • Good Citizen / Bon Citoyen
  • 1108 Views
  • 11 replies
  • 1 Bravos

Resolved! Payment methods

I'm talking to some friends of mine about joining PM and they have 2 questions. 1. Is there a way to pay their monthly bills manually? IE, at a bank/ATM, not online. 2. They would be using an iPhone and I don't have one. They want to know if they can...

lcarol by • Good Citizen / Bon Citoyen
  • 957 Views
  • 5 replies
  • 0 Bravos

Resolved! Will i get a refund after cancelling service?

I reluctantly had to cancel my account with Public Mobile to go back to Koodo, as i was in need of a new phone and couldn't afford to buy one outright.My credit card was charged on Sept 8th for my monthly service, and then i switched to Koodo on Sept...

hannastarkie by • Good Citizen / Bon Citoyen
  • 2042 Views
  • 11 replies
  • 0 Bravos

Resolved! Re: Lost / stolen

Hi my name is Blake I lost my cell phone my number is xxxxxxxxxxxxxxxxx I have a new chip and phone need to change  edited by computergeek541: phone number removed

Muggsy72 by • Great Neighbour / Super Voisin
  • 477 Views
  • 1 replies
  • 0 Bravos

Rewards

Why am i not getti g my rewards for last couple months...nothing has changed snd the amount im paying doesnt make sense

Suthurnbell by • Good Citizen / Bon Citoyen
  • 612 Views
  • 5 replies
  • 0 Bravos

missing 5GB bonus

Why is my 5GB bonus missing from one phone when the other has received it. Same plan on both.

pangolin by • Great Neighbour / Super Voisin
  • 458 Views
  • 2 replies
  • 0 Bravos

Resolved! Setting up my new daughters phone

I was trying to set up my daughters new public mobile account 2 days ago.  Before I was finished I realized I had a referral code to add.  I accidentally got out of the public mobile page i was entering her information. As a result I have entered the...

caisie by • Great Neighbour / Super Voisin
  • 725 Views
  • 6 replies
  • 0 Bravos

Phones and service

I have had public for a few months with no issues. All of a sudden my phone won’t make or receive calls. Text is working fine so I have service. Just no calls. 

Gumpmom by • Great Neighbour / Super Voisin
  • 709 Views
  • 11 replies
  • 0 Bravos

Resolved! Free 1000 CAN LD minutes

My plan is including unlimited Canada-wide talk and I have received Free 1000 CAN LD minutes.Just wondering if there is any difference between two?  I guess those two are the same so there is no benefit from Free 1000 CAN LD minutes. Am I correct? Th...

Resolved! Pausing my Phone Plan?

I'm looking to pause my phone plan, I will be moving abroad for a year and will not be using my phone plan for obvious reasons. However, I would like to keep my phone number and preferably my plan for when I come back. I don't really know how to cont...

sfrancis2 by • Great Neighbour / Super Voisin
  • 832 Views
  • 6 replies
  • 0 Bravos

My phone cannot make or receive calls

I have activated my account, and everything seems okay. However, when I try to make a call, it says 'Not Registered to Network' and when I try to call in, it automatically goes to a pre-recorded voicemail for the number that should be registered to m...

Resolved! PUK code

I am signing up a friend. When I first started,  the test said that her phone was compatible. However, when we put the SIM card it, it said that she required a PUK pin to unlock the SIM card. Her phone is a Samsung J3. Any help is appreciated. 

Christinepro by • Good Citizen / Bon Citoyen
  • 1165 Views
  • 7 replies
  • 0 Bravos

Resolved! STILL Locked out of self serve account. No help from Mods

I got locked out of my self serve account, I got asked to reset it. I sent the request to the mods, and I even verified the request as asked. STILL NO REPLY OR HELP FROM THE MODS. I HAVENT BEEN ABLE TO MAKE CALLS FOR THE PAST 48 HOURS.....

usdfg by • Good Citizen / Bon Citoyen
  • 862 Views
  • 7 replies
  • 0 Bravos

New activation

I’m switching from Bell and looking to get started. I have a SIM card. Wondering how to get started and if the bonus 3GB promotion is still available when choosing the $25 or $40 plan? I also would like to keep my phone number.

spaceboyED by • Great Neighbour / Super Voisin
  • 760 Views
  • 6 replies
  • 0 Bravos
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