Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I cant make any phone calls or text all of a sudden. Im an old customer. What’s happening? In my account it says my account is active. anyone else with this issue? do we all have to order a new sim card since they are with telus now? thanks
No clue why my SIM card number is invalid. I entered it correctly and re-entered it several times. I even tried entering it on incognito mode on my browser. Anyone know what's wrong?
I am in New Brunswick and the new 4g plan is not showing as an upgrade for me but I can register a new account and get it. Do I really need to abandon my current account to get an upgrade?
I had to change my password - new password does not work and keep locking me out. Any help?
Just a PSA, I had a rep change my self serve email address yesterday and it immediately broke and I now cannot log in. If I try to a white screen pops up just saying “FORBIDDEN”. Happened to other accounts I know of as well in the same situation. Cle...
I want a refund for a month because my plan wasn’t working
Looks like the new website has some problems. The payment page will not accept custom amounts. It wants the full 30-day fee or nothing. This happens on all the accounts I administer. Tried submitting a ticket but after going through the process g...
Hi I can’t receive incoming calls. Outgoing work. Incoming don’t ring and go to voicemail. I have restarted phone. Cleaned sim. Toggled airplane mode. And made sure I’m not blocking any incoming calls. My texting works and my data seems to work. I’m ...
For about a week now, I can't receive or make calls unless I switch my S22 Ultra phone to 3G when I'm at home. I'm in Toronto, leslieville. I've always had a relatively weaker signal at my condo, but had no problems with calls. I reset network settin...
Hello, I am subscribed to the $15 plan. I have also enabled auto-play but bonus 250 MB data is not showing up in my account. I have been using public mobile since Feb 2021.
The Labels autocomplete does not work until you start typing, if the user doesn't know the labels available how is it supposed to fill that field? Fix it
I don't remember the email I usedI don't access to the SIM card right now.I need to recover access to my account. Please help
Hello,I just rejoined Public. I paid for the Sim and set it up. The money has been taken from my credit card. But nothing has happened. Phone isn't working. Sim number was correct. I try to log into my account and it just keeps refreshing the log in ...
I need a new phone but I might just buy from elsewhere. Could I then keep a same planand get a sim card ?
I set up an account for my son a few years ago as he was under 12. I had it set to autopay, so never needed to access it. I don’t know which email address I used to set it up… help! We’re going on vacation today and would like to add a US roaming pla...
I have current bonus add-ons that I have built up on my account over the years that I have been with public mobile. For example, things like 2GB Holiday Bonus, 500 Free International Minutes, etc... I also have referral rewards since I have pretty mu...
when i try to log into my self serve account it shows forbidden. please help
I am currently on the 3g plan and on the old rewards and have multiple bonuses in my account.If I switch plans to the new 4g will I loose those bonuses and rewards?Can i remain on the old rewards program?Thanks in advance for your assistance.
My texting is not working I can send out messages but can't receive messages
Hi all, My auto pay monthly payment is scheduled to pass today. It hasn't processed the payment yet, and im stuck in the United States unable to use my phone because I can't purchase add ons until the payment passes. Right now it says my account has...
Hi , here is my issue. Credit card was discontinued, didn't receive a new one so payment was made in store till I received new one. When new card number was added to account , my daughters phone which is on my account as alternate number. The payment...
It's so hard to get in touch with Public Mobile other than the community forum. Anyways, I don't know if my problem will be solved through this message. Someone from PUBLIC mobile, Please help resolve my problem. I bough 250mb data on July 11, 2022 a...
Went to make payment and they want to verify my account by sending a code through my email but I’m not receiving the verification code… now what
Was just logging in to double check everything as this is the first time since being a member that I forgot to do a one time payment a few days before renewal to avoid hiccups But nothing will load, it just sits there trying to, on multiple browser's...
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