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account charged though no auto payment is setup

jaswang
Great Neighbour / Super Voisin

please check my account. I can't figure out how to remove the credit card info.

 

I didn't authorize for auto pay!!! money was taken out of my account

 

please explain!

1 ACCEPTED SOLUTION

Accepted Solutions

@jaswang 

 

Are you a relatively new customer?  New customers are automarically enrolled in pre-authorized payments unless you go in afterwards and manually disable it.

View solution in original post

5 REPLIES 5

Timer
Model Citizen / Citoyen Modèle

@jaswang 

contact support team by CS_Agent  to remove it.

@jaswang 

 

Are you a relatively new customer?  New customers are automarically enrolled in pre-authorized payments unless you go in afterwards and manually disable it.

softech
Mayor / Maire

@jaswang   You can disable Pre-Authorized payments by logging into Payment page, click Manage Payment Method and then disable Pre-Authorized payment there

https://selfserve.publicmobile.ca/en/account/payment/manage-card-summaryhttps://selfserve.publicmobile.ca/en/account/payment/manage-card-summary

jaswang
Great Neighbour / Super Voisin

Thank you. the scary thing is that I don't have auto pay on and money was deducted from the account automatically.

jaswang
Great Neighbour / Super Voisin

I recall I've disabled and I logged on and I checked but still money was taken out.