No data on my dad's phone

[Pavlik07]

I and my dad have a 15 dollar plan with autopay. So we have 250 MB  of data. But on my dad's phone he turns on the data button, goes to Youtube(for example) and there it says that he has no internet. I tried to fix it but it didn't work. Can you please help me? I don't know what to do?

It shows that he used 0/250MB.

[LurganIeUk]

Don’t forget to get the free addons. 

https://productioncommunity.publicmobile.ca/t5/Announcements/More-is-Merrier-is-back-Free-gifts-for-...

International minutes and data. 

[Pavlik07]

Thank you very much!!! It all worked.

[Dunkman]

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@Pavlik07 wrote:

It shows that he used 0/250.

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@Pavlik07 

Have  you tried rebooting phone?  Network reset of phone? 

Does text and talk work fine?

[JK8 · Accepted solution]

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@Pavlik07 wrote:

It shows that he used 0/250.

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Make sure his mobile data is turned on and check his apn settings.

https://apn-canada.gishan.net/en/apn/public-mobile

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone

https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-iphone

[Dunkman]

@Pavlik07 

Has the data ever worked for your dad's phone?

If you check his self service account, do you see the 250 mb data tracker in the Data and add ons section in overview page?  If you don't see the data tracker, that means that your dad ran out of data already.   

[Pavlik07]

It shows that he used 0/250.

[JK8]

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@Pavlik07 wrote:

I and my dad have a 15 dollar plan with autopay. So we have 250 MB  of data. But on my dad's phone he turns on the data button, goes to Youtube(for example) and there it says that he has no internet. I tried to fix it but it didn't work. Can you please help me? I don't know what to do?

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Log into self service and see if he has any data left.