New Activation with No Service

[ac04ya]

I activated my SIM yesterday and got a public plan. I Ported over my number from TELUS and received a message that my TELUS account was closed. My credit card was charged but I have No Service. My online account says it is active. I have received a couple text messages from Public about pins. I have sent a message to the moderators but no one is responding. I have tried restarting my iPhone 6, resetting network settings, changed the APN, plugged into iTunes, removed and reinserted SIM. Any ideas would be appreciated. Thank you! 

[ac04ya]

The Sim activation process did not go through properly. The moderators fixed it. Thanks everyone for your suggestions. 

[Bananarama]

Is your 3G enabled? I just activated my SIM card on an iPhone too and I had no service until I did that. Just go to Settings > Cellular > Cellular Data Options >  Enable 3G. I have an iPhone 4S so your options may be slightly different.

[ac04ya]

Thank you for the suggestion. I tried it but no luck. 

[mimmo]

@ac04ya  what plan does your overview page say you have  (click on plan details to expand)  and what is your available balance.  ocassionally the system can activate a plan with no calling features.  this is indactive of a positive account balance ( about  $10 less than your plan cost)

[geopublic]

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@ac04ya wrote:

I activated my SIM yesterday and got a public plan. I Ported over my number from TELUS and received a message that my TELUS account was closed. My credit card was charged but I have No Service. My online account says it is active. I have received a couple text messages from Public about pins. I have sent a message to the moderators but no one is responding. I have tried restarting my iPhone 6, resetting network settings, changed the APN, plugged into iTunes, removed and reinserted SIM. Any ideas would be appreciated. Thank you! 

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@ac04ya First off try restarting your phone.

While you are waiting for the moderator to respond, you may try the lost/stolen phone trick:

To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone

[duffer900]

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@ac04ya wrote:

I activated my SIM yesterday and got a public plan. I Ported over my number from TELUS and received a message that my TELUS account was closed. My credit card was charged but I have No Service. My online account says it is active. I have received a couple text messages from Public about pins. I have sent a message to the moderators but no one is responding. I have tried restarting my iPhone 6, resetting network settings, changed the APN, plugged into iTunes, removed and reinserted SIM. Any ideas would be appreciated. Thank you! 

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FYI it can take from 5 mins to 48 hours for a moderator to respond...

[Triguy · Accepted solution]

If you’ve waited more than 2 hours, and you’re still experiencing issues, you should contact Moderator Team. 

• send a private message to the Moderators by clicking here. Make sure you provide the number you are trying to transfer, and the port transfer request information you shared at activation.