@Loraq wrote:
I bought a new SIM for a new account for a different phone. Went online to register and activate it, got past the payment page and got a "Generic Error".
So I followed the link which sent me all the way back to the beginning. I tried to re-register and the SIM in now coming up invalid. I waited over an hour and even tried incognito as suggested by posts here in community. Still doesn't work. I attempted to contact moderator on private message and did not get a response.
Also, I find this community page quite difficult to navigate. It takes some time figuring out how to post in community, find out how to contact a moderator and find answers that relate to my issue.
@Loraq it's possible that the sim might have been activated. Did you test in the phone to see if it works?
Can you login into your self serve account? If yes, does your account show active?
If your account is active try the lost/stolen account rest trick.
While you are waiting for the moderator to respond, you may try the lost/stolen phone trick:
To report your phone stolen. Login to your selfserve account. Choose Plans and Add-ons tab. Choose the Lost/Stolen Phone tab. Choose Suspend Service tab. Wait a few minutes. Report your phone found. Re-start you phone
