Changing Phone Number

[Winning247]

Hi guys, 

My mom just signed up for a public mobile number for my grandma the other day. The account is registered and activated. However, she would like to change the phone number. I don't see an option to change it under the profile settings. 

How do we go about changing our phone number?

Thanks!

[gpixel]

@Winning247 click on the "overview" tab and on the far right under "my profile" you will see it

 

[Winning247]

Actually, I found it. I was able to change it. Thanks for the help everyone! 🙂

[Triguy]

Try using a different browser and incognito mode.  Also clear your cache and cookies then reboot.

If you still need assistance then submit a ticket

to a moderator by clicking on the question mark on the bottom right.

You can only change your phone number once every 30 days.

[Winning247]

Hi guys, I don't see that option. All I see is this:

[esjliv · Accepted solution]

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@Winning247 wrote:

Hi guys, 

My mom just signed up for a public mobile number for my grandma the other day. The account is registered and activated. However, she would like to change the phone number. I don't see an option to change it under the profile settings. 

How do we go about changing our phone number?

Thanks!

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Hi @Winning247 ,

Sign into the Self Serve My Account and under My Profile you will see this:

Choose the Change Number option.

[shep22]

@Winning247 hi on the main page of your self serve go over to My profile under that you will see change number