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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! refer a friend reward - must activate online?

Hi, I switched my Fido prepaid service to PM in early October and my husband is considering switching his after he finished his remaining Fido vouchers. My question is: in order for me to get $1 off per month and for my husband to get his $10 credit,...

Resolved! Locked

I put a sim card in my phone. When it restarts it says device locked plz enter master lock code. How can I get the code I need with out having to go to a phone store.

NEED HELP CONTACTING PUBLIC MOBILE

Hello, I pay for my father's phone bill which is over $100 a month for some reason. I am trying to remove my method of payment from his phone bill however I can't, for the LIFE of me, figure out how to do it. He has forgotten his password for his ac...

Resolved! can't received text messages

my son who is also with public mo. sent me a text message , he showed me a screenshot of it ...but the message never arrived to my samsung A8 2018 no wonder why i never received a text message from public mo ticket support.

Participating retailers

The latest flash sale and free SIM card promotion when activating in store notes:Participating retailers include:WalmartThe Mobile ShopWOW! mobile boutiqueOther retailers?.....does this include any authorized dealer or is it limited to larger retaile...

Resolved! Can someone please tell me how to set up voicemail?

Resolved! Can someone please tell me how to reach a moderator?

Browser error halfway through setup

I got halfway through setting up my account and got a browser error. I got as far as entering my SIM info and transferring my number (old provider shows its gone) but never entered payment or plan info. Now I can't login to my PM account to finish se...

Resolved! sim

hi i cant get in my acc and lost my phone today and i need to actavate a new simcard can u help plz

my new SIM card is not working

I purchased a second number, and that number doesn't work in my phone. My first number is also with public. There's no issue, but the second SIM card shows no service. I've already activated a plan for it and paid. Pls advise. Thanks!

Resolved! $10 per month plan

Hi Everyone, What happened to the $10 per month plan (talk and text only)? I tried to change plans and it wasn't listed as an option. Thanks!

Resolved! What time zone is payment due by?

My son's account said I had to pay by 11:59 PM on October 25th. He had run out of data so I was waiting til closest to this time to add funds so that the money don't get used on data overage, leaving his account short for funding the next plan cycle....

Resolved! can not login with my account

My friend brought a new pm card in a local walmart, the sales guy said he must activate the card inside walmart, can't take the card back to do it himself. He said that was new PM policy, is that true? so he did all that and set up his account and ph...

Going on holiday for Three months-A/C: Removed ACCT Number by ShawnC13

Hello,I am going on holidays from 1st November till January 31st, can I suspend my account without losing my phone number. Please inform.Thanks,Raghu& Shobana

Transfer the old number failed

I'd like to transfer my old number but failed.and it's can not get new number as well... what's can I do now?

making a payment using the money already on account

How do I set my account up to automaticly add money to my cell as it needs it?

Active

Can public mobile active my plan for do walamrt rude and went do for me they said it 13.00 for sim card and ask public mobile to active it

Resolved! Add-on US roaming

Hello,How does it work for add-on calling US roaming ? When does it effective? Eg: if we go to US on Tuesday, should we add-on for today? in advance? or we have to wait till the day departure to US? if we are in US, do we get charge if we have incomi...

Resolved! Can't verify credit card info.

Yeah, so a payment failed. Now there is no way to ever verify my card information. Can you fix this?

Phone as ID for digital estate plan - what if lost/destroyed?

I want to give my spouse access to my digital IDs as part of an estate plan. I've put the high-value stuff (banking passwords etc.) on my Microsoft One Drive Personal Vault, which requires 2FA. For a proper 2FA, I wanted the phone to be the "someth...

Resolved! Free SIM card at WOW Mobile until Nov 1 at midnight for new customers!

I signed up this morning so I don't get it but both my daughers will tonight Walmart, Mobile Shop too.

about the auto top-up

I have registered an auto top-up. About one week ago I change my plan. When I was processing the procedure, the Public did not charge from my card automatically but let me top up money and I did. But after this, I found my auto top-up was removed and...

Resolved! Forgot to add the "BONUSDATA" add on

Is there anyway to resolve this after I have already activated?

Resolved! network locked sim card inserted

My previous phone # has been ported over from Virgin Canada but when I insert the PM SIM card the notice comes up "network locked sim card inserted". This is a Samsung Galaxy S5 Geo that was used on another network prior to Virgin.

Resolved! Transfer Telephone Number

I have transferred my exisiting phone number from another provider over to Public Mobile today. How long should I wait to contact the old provider to cancel my plan/line there?

Account

I made my online account along time ago and forgot my password. I can't reset it because my ex wife changed my email password and logged out there for I had to create a whole new email address. I tried calling *611 to setup auto pay with my credit ca...

Resolved! How do I post a tip or advice to the other members of the community?

I don't have a question but want to share some advice on my switch over from Rogers and how I was easily able to sign up with PM. Where can I post that? TIA.

Resolved! 10 dollar credit and 2 dollars off a month for auto-pay, when will I see it on my bill :)

Pretty excited! Was with Rogers for 30 years and don't ever want to look back. Just wondering when I will see the referral credit of 10 bucks and my 2 off for auto pay?I left WOW Mobile who hooked me up but the first month was 25.00 plus taxes.TIA

Resolved! How does the community work?

Hey all, I just joined the community board- how do we earn back those $'s?

Resolved! What does Public Mobile want?

I received a phone call from 1-800-777-1888 and a woman named "Denise" said that Public Mobile is missing an information field on my application and they need it filled out. "Denise" is not clear as to what is needed and where to submit this informat...

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