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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2111 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3736 Views
  • 32 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 33826 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45658 Views
  • 182 replies
  • 30 Bravos

I Lost 19 Referrals in a span of 24 Hours - POOF!

Hi everyone,  On 11/26/19 9:51 AM, I received a text from PM indicating I have successfully referred a friend. Unfortunately, I did not receive the $20 referral credit after 72 hours. I contacted the MOD to investigate. After two days, they respond a...

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atan2003 by Good Citizen / Bon Citoyen
  • 5699 Views
  • 29 replies
  • 4 Bravos

Wish PM had roll over data

I sometimes wish PM had roll over data. I have 8.5 GB data and some months u end up having 1GB left over while some other months 500mb left over. Would be good if unused data rolled over. Some people who have my plan 8.5GB data with Unlimited talk an...

tehowennathe by Model Citizen / Citoyen Modèle
  • 1805 Views
  • 21 replies
  • 1 Bravos

Refund

Hi, Last month I asked a friend to make a payment for me, and it worked, but the autopay was also activated without my permission, so it charged her this month as well. I'm not using the service anymore so I would like to have a refund to her credit ...

Maur1984 by Great Neighbour / Super Voisin
  • 939 Views
  • 6 replies
  • 1 Bravos

Resolved! Autopay

I am a new customer. On the first payment due, I didn't receive my autopay reward of $2.00, even though my credit card was debited.

mcamp by Great Neighbour / Super Voisin
  • 865 Views
  • 2 replies
  • 0 Bravos

Resolved! Change Phone number from Koodo

Hi! I need some help   I just activated my account on Public Mobile and I want to transfer my old Koodo number to use as my Public Mobile number.

Konrad by Great Neighbour / Super Voisin
  • 896 Views
  • 1 replies
  • 0 Bravos

Resolved! Active new SIM card

At the end of the form, I tried to hit the “Continue “ button but it doesn’t go through.

Toantran8856 by Great Neighbour / Super Voisin
  • 880 Views
  • 2 replies
  • 1 Bravos

Resolved! Paper bill or PDF

I need to transfer my license and in order to do that, I need to provide a phone bill that shows my address. How can I get a PDF statement or bill generated? 

JessHolzworth by Great Neighbour / Super Voisin
  • 1513 Views
  • 8 replies
  • 0 Bravos

Missing Texts

I do recieve most of my texts, however about once a week i find out someone texted me but I never received it? I have a Samsung S5.

barills by Great Neighbour / Super Voisin
  • 647 Views
  • 1 replies
  • 0 Bravos

Resolved! SIM Card not working

I bought 4 SIM cards. One of them does not work. It was tried in all of our unlocked iPhones. I  messaged a moderator last night and I have had no response. Has anyone experienced this? If so what was the conclusion? Losing patience.

Kmuck27 by Great Neighbour / Super Voisin
  • 1848 Views
  • 7 replies
  • 0 Bravos

The Best Network

I just have to give a HUGE shout out to Public for their Service. I switched a few weeks ago after being with my old provider for over 15 years.The transition was seemless and my number ported over easily. The plans are a fraction of the price I used...

ashhiscock by Good Citizen / Bon Citoyen
  • 1009 Views
  • 4 replies
  • 3 Bravos

Pictures

my plan includes pictures with text but they don't send.  why not? KD

KD71 by Great Neighbour / Super Voisin
  • 901 Views
  • 4 replies
  • 0 Bravos

No Issues

After finally getting sim card and account set up, I have had ZERO issues. I would like to say that I am very pleased with how seamlessly the switch went. I have recommended Public Mobile to everyone. Thanks for the help from the community and the MO...

KDS by Good Citizen / Bon Citoyen
  • 1188 Views
  • 6 replies
  • 5 Bravos

Lock Old Posts

To prevent necroposting Public Mobile should lock old threads.

Ed404 by Town Hero / Héro de la Ville
  • 1344 Views
  • 9 replies
  • 1 Bravos

Iphone SE send/receive photos via texting not working

I switched to public mobile a few months ago and everything is working great.  Even successfully used the US Data roaming on a recent trip.  I can make and receive phone calls, send and receive text messages, and use my cellular data to access the in...

Marilynfan by Great Neighbour / Super Voisin
  • 1614 Views
  • 7 replies
  • 0 Bravos

Resolved! Concerning 20 $ referral

I am paying for my dad and managing it through public mobile  Will the referal bonus apply ?Keep in mind I pay for it under my name and account but I lend the SIM card too my 80 year old dad.My dad recently purchased an impulse phone with higher mont...

dboxtvinfo715 by Model Citizen / Citoyen Modèle
  • 2435 Views
  • 21 replies
  • 0 Bravos

Resolved! invalid SIM, emergency call only

my cell has been working fine, but since yesterday morning, it stopped working. I see the message: Invalid SIM card, emergency calls only. This happend before once, and was resolved automatically after a couple of hours. But this time it last one day...

sophia16 by Great Neighbour / Super Voisin
  • 2094 Views
  • 6 replies
  • 0 Bravos

Haven’t gotten referral credit

I was referred by my friend and just joined Public Mobile at the last minute of Black Friday Promotions. My friend's referral code is xxxxxxxxxxx and I am 100% sure that I provided this code when I activated my SIM card. But neither of us have receiv...

Rui by Good Citizen / Bon Citoyen
  • 1442 Views
  • 6 replies
  • 0 Bravos

how do the rewards work?

I have the $40 plan and i've set up autopay so it's supposed to be $38 now. It says i have $6 earned rewards but i have $0.00 available funds yet i'm still paying $40 plus tax instead of $38? i'm confused as to how the rewards work? i've read that au...

Not getting unlimited incoming calls

My plan says "unlimited incoming calls", but they are counting towards my usage. When I ask "SIMon", I keep getting the response "Incoming calls count towards the minutes used in your plan". The plan clearly states "unlimited incoming calls" so why a...

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Sugaskookies by Great Neighbour / Super Voisin
  • 1068 Views
  • 8 replies
  • 1 Bravos

Referral

Through a friend of mine, I heard about this amazing plan that Public Mobile provides and a couple of minutes ago I became a customer of public mobile. However, I just realized that I forgot to put him as referral when I activated. Would there be any...

kkang2444 by Great Neighbour / Super Voisin
  • 863 Views
  • 3 replies
  • 0 Bravos

frustration with public mobile

last three hours I am trying to figure out this system and I am now regreting going this way and swiching to public mobile. I still did not figure out if I can port my cell phone form koodo to public mobile and if it is possible and how to do it. I w...

adomu by Good Citizen / Bon Citoyen
  • 1060 Views
  • 5 replies
  • 0 Bravos

Resolved! Invalid SIM

I'm trying to sign my wife up for Public Mobile and have been told her email and SIM are invalid. I assume the email problem is because she was with Koodo based on research but i don't know what to do to get her signed up. I can't ask for help as her...

Kremit44 by Great Neighbour / Super Voisin
  • 1328 Views
  • 5 replies
  • 0 Bravos

Resolved! transferring old phone number from Koodo to Public mobile

i have just registered with Public mobile and I needed to create new phone number. I woudl like to use my old numer from koodo provider which is sitll active. How to transfer? I do find lot of info that it is possible and easy to tranfer but not a si...

adomu by Good Citizen / Bon Citoyen
  • 1647 Views
  • 6 replies
  • 1 Bravos

Unable to use phone or account

I require a PUK Code to utilize my phoneI purchased two accounts. This one is working well. However, I was unable to log on to the other phone and create a second account. It will not accept the SIN Code and now I also need a PUK.  

nancyemma by Great Neighbour / Super Voisin
  • 995 Views
  • 3 replies
  • 0 Bravos
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