@Imangrynow
When you activated your services did you pay with your banks credit/debit card? There is a prompt that encourages you to sign up for autopay by checking the box. Go to your transaction history and look for a $2 autopay reward credit dated on or the day following your activation. If you see this then you did check the box and sign up for autopay during your activation.
Autopay is not the same as preauthorized payments like other providers encourage you to set up. Autopay only allows a one time attempt at payment of any outstanding plan amount to renew your plan for the next 30 days. All other transaction charges for top up payments can only be authorized and manually entered by you thru your self serve account or thru the 611/IVR system after entering your 4 digit pin #.
If for some reason your account shows you are not registered for autopay and you have not recieved the initial autopay reward credit nor the autopay reward on your last renewal or the 500mb autopay data bonus then contact customer service to suspend your current plan services, remove the card from autopay and refund your plan amount back the card you have on file.
It couldn't hurt to have them open a ticket with the tech team to investigate how autopay was triggered without previous registration as this would be the first instance I have heard of this issue.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
