Transfer of old number

[PH01]

Followed the directions    got a notification from virgin if I want to cancel  and confirmed that

Public mobile sent me a notice of transfer problem (wrong account #) will call my number or backup number 

With no callback I thought I would try the new sim card (did not work)   Reinstalled old card and it is not working also

[darlicious]

@PH01 

I will send you the telus porting department number via private message. You can call them with the correct account # and the PAT porting authorization text will be resent out for you to reply YES to within 90 minutes and your port will be reinitiate and complete in about a half hour or so...max 2 hours.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.