Mixed up numbers

[Wildhorses]

Hi! My husband and I switched providers last night. We wanted to keep our old numbers but instead I ended up with a new number and my husband with my old number 🥴 Can someone help us get this straightened out please!?

[darlicious]

@Wildhorses  Vefy happy you had a moderator who was able to fix the mix up when your husband was porting your number in from your previous provider. Have your husband accept a solution for his post/thread. Welcome to public mobile.

[Wildhorses]

Thanks so much for all your suggestions! We had the help of a really patient moderator to fix our numbers. 

[JellyCar]

Hiya, try this method out to see if you can get your old number back:

Got to My Account -> My Profile -> Change Number

[will13am]

The account with the new number needs to receive a port in.  As far as having the old numbers in the "wrong account", just switch SIM cards.  If both accounts are not using the same plan, then do a plan change on next renewal.  

[Triguy]

I think this is a duplicate post.  Your huband Jared1 already posted to the forum.