07-23-2021 07:16 PM - edited 01-06-2022 02:53 AM
I need public mobile to send my provider bell Canada a new port request because mine expired and I never received the code because I couldn’t get in coming text or calls
07-23-2021 08:35 PM
Your bell account has to be active to port into pm. If for some reason you cannot recieve the SMS text either call 611 on your phone or bells customer service line to verbally authorize the port request within 90 minutes of making the port request.
07-23-2021 08:27 PM
@Turbo-2021 no email.. you need to receive the porting SMS on your phone and reply YES.
You still have your Bell SIM?
07-23-2021 07:45 PM
Why can't you get incoming calls or texts?
07-23-2021 07:37 PM
check out your Private Messages.
Make sure that you have the old sim card in your phone when you're porting your phone. You should get a message from your old carrier asking to confirm if you would like to port your number. Your reply should be: YES.
The confirmation message can take a few minutes to come in. You have 90 minutes from the time of request.
for more info Transferring Or Changing Your Phone Number Click HERE ,
or
Number Transfer (Port) Troubleshooting, Click HERE,
or
Choosing Or Transferring A Phone Number During Activation, Click HERE.
if are you stuck with Transferring your old Phone Number,
In order to transfer a phone number over to Public Mobile - you will need to activate an account with a temporary phone number and after that your contact customer service by Moderator Team, for the transfer your number to Public Mobile,
that even if a person is not a customer of Public Mobile they can create an username under the Community and get in contact with a Moderator. Send any information related to the activation and the phone number that they want to transfer and then we can work with that in our system.
i hope that information for a new customer is will help them.
Here’s how to contact customer service by Moderator Team,
Good luck and your welcome to Public Mobile
with a Beautiful Service
you will be very happy
07-23-2021 07:33 PM - edited 07-23-2021 09:44 PM
@Turbo-2021 wrote:I need public mobile to send my provider bell Canada a new port request because mine expired and I never received the code because I couldn’t get in coming text or calls
As you have an open porting request, you'll need to open a ticket by going to: https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Edit/addition: The text message the old carrier sends only needs to be replied to with "yes". This cannot be done by e-mail. You need to keep your old carrier's SIM card in your phone to receive this text message.
07-23-2021 07:33 PM
I will private message you the Telus porting team number that can resent request for port. Check your inbox (envelope icon in upper right corner of website)
07-23-2021 07:28 PM
Can they send code to my email