Need a Mod_Team member to help finish my activation

[Spotlight11]

Hello,

My pin was reportedly incorrect when switching from Chatr. I have received a voicemail telling me to contact a Mod from this forum.

Thanks

Jameson.

[gblackma]

@Samsam1 you have to give that information to the moderators. Look at my post above. It has the required information on how to do it. Welcome to PM. Stay safe. 

[Samsam1]

Hi, i got a message saying that you guys had trouble transferring my number from virgin mobile because i gave the wrong account number. My account number is 519******. My phone number i want to transfer is 250-***-****. Thanks

[geopublic]

@Spotlight11  Best to get your account number from Chatr and use that instead of PIN.

Hit the ? bottom right of your screen to

type "port request" submit a ticket to PM and provide the account number.

[Staliger]

@Spotlight11 contact mods through a direct link. You will get the help faster there. Sometimes, even within a few hours. Welcome to PM.

[RossN]

@Spotlight11 contact a moderator  click on the ? Bottom right hand corner Ask Simon to speak to a human this will help create a ticket to speak to a moderator    check the envelope top right corner for a reply response time is 2 to 48 hours

[gblackma · Accepted solution]

Welcome to PM @Spotlight11 . There are 2 ways to contact the Moderator Team:

• Faster response- Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
• Slower- Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Once connected to Simon, you will be asked to log in again with your community user name and password.  Please do, this allows you to continue and send your message.
- Check your private message sent box (click on the envelope top right of your screen) to make sure the message was sent.

- Keep an eye on the envelope top right of your screen.  The mods answer will show up there.  When it does, you will be asked to verify your self service account, with your password and login. Doing so allows the process to continue. Stay safe. 

[gpixel]

@Spotlight11 contact mods here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a message