Over charged

[T1stone]

Did anyone else get charged 3 times within 5 days of activating a new sim card?

[esjliv]

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@T1stone wrote:

Did anyone else get charged 3 times within 5 days of activating a new sim card?

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@T1stone 

Are all three charges on your credit card Pending or Authorized charges?

I have seen Pending charges linger for days, until finally the card company/vendor reconciles and charges become final; than the incorrect charges go away and the 1 valid one stays.

Could this be the case here?

[HALIMACS]

Good point, @mimmo 

@T1stone 

Are you also seeing the extra payments added to this Balance field under your self-serve account?

[Yummy]

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@T1stone wrote:

Ok thanks for your help. I'll open a ticket right away

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If you see all those extra charges (extra money) in your PM account and not only on your credit card, I would suggest to leave it there as PM will use funds at next renewal. You CAN definitely ask for refund but it will take some time to get it.

[mimmo]

@CountyDownIeUk  @T1stone 

Because this was a new activation with a couple failed attempts I am curious if the account balance /payment history will reflect the payment errors of if they will just show on credit card

[CountyDownIeUk]

@T1stone 

The copy and paste summary above is too complex and requires more information than what is really required. 

If the dust has settled so to speak and you have a balance that you can live with, keep in mind your autopay takes from your balance first then your autopay set up. 

[Anonymous]

@T1stone 

sign in to Self-Serve, to review your account, if you found at Available Funds: $$ has the amount left, leave it for next bill cycle the will take it from there automatically,

or you need to Contact Customer Support Agent by CS_Agent ,and Explain your issue to 
they can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent by CS_Agent,

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

• or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
• You’ll need to be logged in to your Community account for the link to work.

• please include in your message,
  
• your account number, 
  
• your phone number,
• your account 4 digit pin,
• your Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

[T1stone]

Ok thanks for your help. I'll open a ticket right away

[softech]

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@T1stone wrote:

Did anyone else get charged 3 times within 5 days of activating a new sim card?

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@T1stone   You got errors while activating?  

This could happen if there is error during activation and user thought it was not completed and try again.  It's even more common when you activate in-store, the agent though there was a problem with the SIM and give you a new one and try activating again.

So, if you really got charged 3 times (you sure they are charged and not pending?) , open a ticket with PM, they will be able to track and either refund or move the other charges to your account, the one you actually using  

To contact PM Support

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[T1stone]

Yes I did.. I had issues with cell service and tried multiple times

[Anonymous]

 @T1stone : Did you have troubles and repeated attempts at activating?