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Mustang1
Great Neighbour / Super Voisin

Wouldn't let me take advantage of black Monday offers.

Tried switching to the 20gig plan for 45.00 a month. Payment history shows it went through,  but usage says I only have 8

3 REPLIES 3

Yummy
Mayor / Maire

Public Mobile has web page cache issue so you might be looking at obsolete status. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Quigley
Mayor / Maire

@Mustang1 

Try logging into your account using a browser in incognito or private mode first.

Your probably looking at old cached information before.  Don't forget to do a refresh of the webpage.

Outdoorsman
Mayor / Maire

@Mustang1 hi there is a cache issue with accounts,use a different browser in private or incognito mode sign back in and see if it clears up

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