Support

[Gizmo2]

I do not the chat robot very helpful, should have some more common sense questions 

[Yummy · Accepted solution]

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here

Maybe we can assist if you post your question here.

[will13am]

@Gizmo2 , chatbot could be a lot more refined.  However, manual searching of the community works well.  If you don't find the answer there, there are lots of tireless community members willing to step in and help.  

[walker1]

@Gizmo2 

Ok then, try asking your question with a Customer Support Agent from Public Mobile instead, if that's easier for you.

Just send a private message to CS_Agent

[Metal1967]

@Gizmo2 ask your questions here.. lots of knowledgeable members 

[Outdoorsman]

@Gizmo2 

Hi if you are having issues using simon 

  private message them here