Community

janev · ‎12-07-2022

After reading some posts, I believe I may not have completed the porting process. I ported my number over a month ago and didn't keep my old sim in to complete the process. I initially thought this whole time it could be my phone. I tried a bunch of troubleshooting with my iPhone, nothing worked. See below for reference:

If you just ported your old number over to PM, did you leave the old SIM in your phone and reply to the text confirming you are porting over to PM? There is a 90 minutes window for you to reply or porting is aborted and need a CS_Agent to restart the porting process.

Thanks

Meow · ‎12-07-2022

@janev wrote:
I've called the number and they said to come back online and ask someone to resend the porting request. If anyone could help me out with that, would be great!

To resend porting request I assume you would have to do that through your account

but if you do Not have your old SIM most likely you would need to talk to your old provider to figure out how to do number transfer.

kb_mv · ‎12-07-2022

@janev wrote:
I've called the number and they said to come back online and ask someone to resend the porting request. If anyone could help me out with that, would be great!

@janev You will need your old sim card to accept the port request. If you don't have it contact your old provider and explain the problem. Have them remove the port protection request requirement. Then ask a customer service agent here to reinitiate the port request.

You can contact a Customer Service Rep one of 2 ways.

1. At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

In either case you should receive a reply within 48 hours though they are typically much faster. Keep an eye on the envelope icon top right for replies.

janev · ‎12-07-2022

I've called the number and they said to come back online and ask someone to resend the porting request. If anyone could help me out with that, would be great!

Yummy · ‎12-07-2022

If you can SMS and call other people (ask them what number they see) BUT cannot receive calls on your 'old' - ported number then porting failed.

If you did reply Yes within 90 min a month ago you did everything right.

Either call number @walker1 sent you or contact agent for assistance.

Let us know how it goes and how it was resolved. It will be helpful for future reference.

All kudos to YOU! reading old posts. People usually do not do that but just post same question again and again.

kb_mv · ‎12-07-2022

@janev The first thing I would do is check your previous service if you can. Is it still working? Are you still paying for it? If the old account is still active you can ask PM to reinitiate the port request but you need the old sim card to accept the request. If you don't have the sim card contact Customer service and explain what happened, maybe they can help sort it out.