Service Not Working

[Gwhitts]

I just got a new phone, a Motorola G Power 2022 and I put the SIM card in and I can receive texts but incoming calls go straight to voicemail.  How do I fix this?

[CGO]

you may reseat sim, reset phone then contact CSA if still issue.

[will13am]

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@Gwhitts wrote:

I just got a new phone but have been with PM for 2 years

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Please check the settings on the phone to make sure that do not disturb is off.  

[BKNS27]

@Gwhitts 

Try rebooting your phone by powering it off. Hold the power button and power off.

If that didn’t work, it could be a provisional backend issue. You will need to contact a CS_Agent in this case.

[Gwhitts]

I just got a new phone but have been with PM for 2 years

[hTideGnow]

hI @Gwhitts  your phone should work on PM.  did you try the phone in different area?

can you make outbound calls ?

try to reseat the sim card.

also, try to change the network to 3G only and check if you can receive calls

[Yummy]

Did you port your number?
If yes, it looks like porting is not complete yet.

Did you try to reboot your phone?

[BKNS27]

@Gwhitts 

Did you just ported your number over to PM from another carrier?

If so, did you reply to the text with the old SIM in your phone confirming you are porting over to PM?

There is a 90 minute window for you to reply or the porting will be cancelled.

You will need to contact a CS_Agent to restart the porting process again if this is the case.

[walker1]

@Gwhitts 

Try restarting your phone and set network settings to automatic in your phone.