Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Re Compatibility of Samsung Galaxy M31

Hello Friends:I had purchased Samsung Galaxy M31 from India. Phone's model no is SM-M315F/DS, will the said phone work on Public Mobile network in Canada?Thanks

Login problems

When I try to login, it say need to verify me, sending me the verification code, but I never receive any email. Why?

40$ credit for buying refurbished phone

Just wondering when I get the 40$ credit for buying the refurbished IPhone 8+? My number is xxxxxxxxxxxxx, thanks

Resolved! can't send or receive data or voice

new to this. Account was set up and looks good but phone does not work for voice or data It doesn't have a phone number showing on the screen as attached to the phone.

Resolved! Old email inaccessible

what to do when i don't have access to my old email address

Phone not working

Data works but I cannot make or receive calls or access my voicemail. I’ve sent out my phone number with some job applications and need this fixed ASAP. It’s not even sending people to voicemail and k can’t see who tried to call

Can't call out but I have unlimited minutes on my plan

I have an unlimited plan but I can't seem to call out. I tried resetting my network settings rebooting my phone and putting the plus 1 in front of the nunber

Resolved! activate new sim card with a wrong email.

I activate a new sim card with the wrong email. I don't have access to that email. how cancel the account and reactive the sim card again?

Resolved! Email Modification

I forgot my old email which is what I used to open my Public mobile so I'm trying to change it but I can't find how to change that. I need help

Resolved! Not receiving verification code from US Bank

I have tried to find this solution but nothing seems to fit with my issue. I can't get verification codes from my bank and I know that they are sending it to the correct number as I have checked it with them. I have spoken with the bank many times ...

Bought a new SIM card, can't switch it

I tried after I logged in under my profile to punch in my new SIM card and it won't let me. I've had problems with the old SIM card so I ordered a new card. I received it today and I tried to punch in the new SIM card and try to save it and nothing g...

HELP!

I hate the support for Public! Is there anyone on here who can help me????

Credit card was billed but not on Public Mobile's statement

Hi I'm checking my credit card statement and I have an $18 fee from Public Mobile. I have automatic withdrawal every 3 months. There is no record of this fee on my Payment History. How do I confirm this before reaching out to the credit card comp...

trying to update credit card info on sons account

i pay my teenage sons cell phone bill. i can’t access his account to update the credit card info for autopay. it’s so difficult to access anything not on your own personal cell with public mobile. it’s very frustrating what can i do?

Activation Failed - Can't submit a ticket

I'm struggling to activate a sim card. It fails every time. I try to submit a ticket but it won't let me login with my username and/or email address to submit a ticket. I'm not sure where to go from here.

Resolved! Deactivation Date

Hello Community, does anyone know if the deactivation date on a suspended account shown is the one mentioned or is it the day before? For example, if the account says deactivation date is May 5th, is the last day payment can be made May 5th or is it...

Resolved! Where can I get a PUK code?

I just bought a new SIM card. I need a PUK code now. Where can I get it?

SIM card order

Order number 339046 placed on April 5. Still have not received it. Where is it? Not giving me confidence in switching 4 of our phone packages to your company.

Resolved! Calls getting dropped

My calls keep getting dropped and other people can't call me. When I try calling a valid number, it says "6UM1 the number you have reached is not in service". Other times, when I call someone, the call immediately cancels and it's the same when they ...

Resolved! Accounts

How much is left in my account

Resolved! How to Cancel after a few days and get refund

I bought this for my dad, and put on a USA plan add-on. But he got sick and can't travel. Can I cancel and get a refund?

Resolved! claim

I bought a chip that I did not receiveI bought a simm card that i didnt

New sim but can't receive texts & calls

Hello, I have just purchased and inserted a new sim card. But I cannot receive calls and texts for anyone. But I can call & text outgoing to others. It is a new sim card with a new number. Thanks

Resolved! cant reactive account

account got suspend because auto pay didnt work.now it wont let me change plan and force me to pay old plan amount.

Resolved! PM network problems must be real.

There seem to be many posts outlining reception and other problems. I used to think that 99% of complaints were due to the posters fault by being hasty not following instructions , not being technical or lack of common sense. However I just experien...

exceeded login attempts

Just setting up my account and had to 'reset' the password. Now it tells me I have exceeded login attempts. Please advice. I am just trying to see me account to pay for any outstanding dues!

Resolved! Canceled account

Hi, I am trying to get ahold of public mobility, I canceled my dads account and there still taking payments out of his account. He left public mobility in Dec. 2022.

Resolved! Update

I received a test from PM directing me to a link to the self serve site "to make an update to ensure uninterrupted service.(2.2)"I have gone to self serve and don't see anything about an update. Any suggestions?

Resolved! Fundus

with Available plans for $ 15 is there any reward members , or Fundus ???

new Sim Card not working after activation

I bought a new sim card and have created an account which says it is active. I have tried the sim card in several phones but they all say "No SIM".

Community

Forum Posts