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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

How to get a Service Ticket

6UT1 errors each time I try to call out, and cant text ot attach pictures to my texts. Have Unlimited text. All bills paid and suggestions followed. Help, HELP!!!!!! Have no other phone. Please FIX 6UT1 ERRORS. Never had this problem before. Boy Im r...

Resolved! Cannot login, password reset not working, cannot talk to an agent, what company is this?

Cannot login, password reset not working, cannot talk to an agent, what company is this?

Resolved! Deceased Customer

Any idea how to get the stupid robot to cancel an account of a deceased customer? All I can say is run for your lives as far away as possible from PUBLIC MOBILE. They have zero customer service anywhere in the universe.

Paid for a ux add on but not working

I came to Florida on Sunday and am not able to send/receive texts or calls. I did for a day. I have booted several times.

Resolved! Phone service

My funds were paid in full on March. 2, 2023. I even received a text message from public mobile that they received my money. For some reason I wasn't able to make outgoing calls or receive incoming calls until a 9:27 am this morning. I had no phone ...

Phone Service

This Service is really 0pissing me off. My phone is not working although plan is paid for and account is active.My CIBC Credit Card is still not accepted. Can I please speak to someone to resolve these issues

US data text talk

The data portion isn't working. Do I have to enable data roaming on addition to mobile data? I get a message that I will incur roaming charges.

No incoming or outgoing calls

Yesterday and today I have not been able to make outgoing calls or receive incoming calls. It just says “call failed” when I try to make a call, and those who try to call me, it just rings and rings on their end but never actually comes through to my...

Resolved! Registering SIM card

When I try to register my SIM card that came with the recertified phone I just bought. I keep getting getting "please enter a valid SIM number" and cannot go any further.

No service but plan is active

I’m getting voice message “we can not complete your call due to you plan being inactive.”My plan is active and money is in the account.2 other family members have public mobile and same issue, resolved after restart of the phone.mine not resolve alth...

Phone not activated

There is money in for the phone to be active, I NEED MY PHONE TO BE ACTIVE! It’s still showing the funds have not been taken! This is urgent!

Resolved! Wifi calling

I have a iPhone 8 I am trying to set up wifi calling with pm. I don’t see an option to toggle it on, I just switched from sasktel and I used wifi calling all the time , .just curious if it’s not a feature pm allows ?

No calls

I am also having issues calling out. Yesterday it was just drop the call, today it says my account wasn't paid even though I am on auto payment and the funds are there. How do we get a hold of someone????

Resolved! Service issues, or is Public Mobile doing something?

Hello folks, Anyone experiencing service issues related to calling recently? I, too, was unable to receive calls (a first for me) on my PM service. With the large number of recent similar concerns posted here, can't be a coincidence. For me, a s...

we can call some numbers but not others, can recicve calls from some numbers others get busy signal

We get can't reach many numbers, we get the message "6UM1 the number you have reached is not in service." This is Costco, There does not seem to be a pattern. We can call some numbers and get through fine, other numbers we get 6UM1, number is no...

cant make or receive some calls, but not all calls

we have been having a problem since yesterday, Mar 2nd, 2023, we can receive and make calls to some numbers but not other numbers, we either get a message saying the number is not in service (we know it is) or we get just a steady beeping. We see ot...

Can't make or receive calls

I have had an issue since yesterday with my phone not being able to make or receive calls. Yesterday the call would not connect like there was no network connection, no this morning I am getting the voice recording "sorry we cannot complete your call...

Resolved! Multiple users on one account

Hello everyone, I haven't signed up for Public Mobile as of yet, but I am considering it. I see that there is an offer for a Bonus SIM. Does this mean my spouse and I can both register our phones with PM under the same account and same number? We wan...

Can call or receive calls

My account is paid. I can text and i can go on the internet. I can not make phone calls or receive them.

bill amount

So I went to pay for this month and saw that the price had gone up. I wasn't informed or sent an email about this. Can someone please explain. Thanks

Resolved! Error code 821

Y did my account say error code 821 when I tried to activate

Resolved! Not getting through to *611

I have 3 accounts on here. I can't get access to pay with a voucher dialing *611 with 1 of my numbers. Even if I dial with my number (other provider) to this 1 it prompts me to make payment ??

Resolved! Can't access my account portal.

Every time I attempt to login I get this error.Oops!"This page is down or unavailable for maintenance. Click below to return to My Account page".I've tried on my phone, on my computer, different times of the day. Anyone else getting this?

Resolved! plan

I have a $15 plan and on 02/27/2023 I had to make an emergency call to the Las Vegas Police Dept to have a wellness check on my Mother. She is 87 years old and her phone wasn't working. I called in total of 17 minutes and I was charged $30.00 That's ...

Calls

I am unable to make outgoing calls or receive incoming calls

Porting Number - From Freedom Mobile - Missed 90 minute window

Hi all - I missed the 90 minute window text to port my number from Freedom so I'm not getting incoming calls or texts - wondering if someone can send me the porting number to call and re-trigger that process? Thank you!

No incoming calls or messages on my android

Hi! My name is Harman.I have ported my number to Public mobile from Freedeom two weeks ago.I am able to make calls but unfortunately I am not able to receive any calls or messgaes till now. Can somebody helped with it , I have submitted a ticket two ...

Cannot make or receive calls

Hello I have been with Public Mobile for about 6 years now, just wondering why all of a sudden today I cannot make or receive calls. I’ve tried all the troubleshooting related to my Apple iPhone and so now the support technician is suggesting I cont...

Can not call (both incoming and outgoing) Only able to Text

This happened this evening. I cannot receive any incoming calls and cannot call other numbers. Text messaging is still working. I changed to other phone to test. The same thing happened. I guess it is the SIM card problem. Who should i contact to sol...

i need to open a ticket to fix an error

how do i open a ticket?

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