[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Cannot receive or send SMS messages (calls work)
Hello I'm a new account.ESIM setup .I then ported my Chatr phone # and calls and data work fine with the new transferred #.Only thing not working is the SMS send and receive. It seems to stuck on "setting up" with the original temporarily public mobi...
Full access about login
Hi. I asked a question last time. But I only got answer that I needed to contact chatbot. This is my situation. At first, I paid for a plan and tried to transfer my number from Fido that I used to use. But I couldn't get a digit code through the mes...
eSIM to SIM card not working
HiI am new customer. Onoine, I choose eSIM card but my phone is not compatible. I brought a physical sim card but could not change the option (esim to sim). How to go back to physical sim card?Thanksfor your help
Public Mobile Phone number
Is there an actual help line phone number for Public Mobile?They have my original phone number that I transferred to Public Mobile but the system does not work on my phoneSo I would like my original number back please.
Cannot send/receive SMS, iMessage issue, Voice Mail number after number transfer to Public Mobile
@CS_Agent I started transfer number since Sat Apr 20 5pm PDT. Got SMS message and say YES to my old provider. Then I switched the sim. I can receive/make phone call. I can use data alright but:1) I cannot send and receive SMS. Trying this by putting ...
Points add on annoyance
Other day I was in a bind and I needed to add some data quickly, I usually go for a high data plan but this month money is tight so I just grabbed the cheapest plan and paid with points. So I of course run out of data within a few days and that day I...
Resolved! New Subscribers with Texting Issues – APN not in Caps?
I have seen so many new subscribers posting that they are having problems with SMS and MMS. On Reddit, some people say they have had success by changing their APN setting to all caps (SP.MB.COM) even though Public Mobile’s instructions show it in low...
Email Not Reconized
For my other account with PM the login screen does not recognize my .services as a valid email. I already created my account and could log in last year. This year the email in not considered valid. I tried forgot password and when I click on the ...
Wife is locked out of her account.
My wife has been resetting her password and trying to log in for a few months. Everytime she tries to login she gets the locked out message. She is completely stuck and has no idea what to do. She can't even start tickets like this since she is loc...
Resolved! No network in my house
Public claims to have reliable 5g coverage. Why am I not able to get there network on my property or in my house? Located in St.Catharines. Speed test shows 1 Mbps, if it works at all. Can I fix this or did I switch companies for nothing?
Resolved! Lost sim card during travel
I swapped my Public Mobile sim card with another one when traveling in Vietnam. I forgot to swap them back when coming back to Canada. Is there any chance I can get a new sim card while keeping the current number? Thank you.Jean
Invoice
I was told by the community member I'd receive an invoice within 20 business days. It's now been more than 30 business days. Why is it so difficult to get an invoice? Please help.
Subscription error
My subscription won’t activate. I paid and I registered my sim, picked my number but it says subscription error and it’s locked to that screen on the app.
Subscription
How much time do I have to cancel a subscription! I received my SIM card but I did not activate it yet.
Unable to send SMS after port
@CS_Agent I have directly messaged customer service yesterday but no answer yet. I submitted a port request yesterday to move from Bell to PM. I didn't get the SMS from bell asking for permission until this morning. I responded yes. That was about an...
cant send or receive txt messages
i done eveything right, i have an android, i replied yes to my old carrier and i can call out and recieve calls but not txting. please help this is really getting to me as its almost 2 weeks now with no help from customer service, also is there a pho...
Account Link to Temporary Number
My Public Mobile account is linked to my temporary number, which I no longer have since my account was transferred to the number I originally had, so now I can't log in. How can I reach customer support without logging in?
transfer phone number doesn't work
I transferred my phone number to public mobile yester night about 8pm. I paid for my plane and I downloaded app and opened my account and I could log in. I put SIM card into my phone. It showed "public mobile". I thought everything was ok. But tonig...
I transferred over from Rogers to Public Mobile and I cannot send/receive text
Hello, My family recently switched over from Rogers to Public Mobile, and we all can call each other and use data but cannot send/receive any text messages. We have waited over 5 hours already and the issue still persists. We all responded yes for th...
Customer service
How long does it usually take for customer service to get back to you? I sent a message 9 hours ago about my account
Changing Credit Card info
Does anyone else have a problem actually inputing info into the required boxes on this website? I am trying to change credit card info, I have followed all instructions, but the page is unresponsive, the tabs cannot be selected or highlighted or type...
Activating subscription that is no longer on sale
I have been having some issues activating my subscription. On April 7th I bought a $39 for 60 GB Data within Canada and the US at 5G Speed subscription. I had some issues with the eSIM which I discussed with the Customer Support team. This went back ...
Texting and sending messages
I am unable to send or receive texts since I joined Public Mobile and had my phone number transferred from Bell on April 18.
Unable to text
Is it just me or do you all have an issue sending text messages. I’ve been with PM two days now and all my text go unsent. What should I do
Resolved! Need Change my email
Pls help, how do I change my email as I’m planning to lose my Rogers email to a new web based email
Invalid transfer number
I have following msg: “invalid phone number. Please enter a Canadian phone number. If you are transferring your Koodo prepaid number, please contact a customer support agent by clicking need help”. I need help. Who do I contact? Didn’t think it would...
Resolved! Urgent to make the payment as the credit card not working please, the phone is not in the sevice
need help to make the payment as the credit card not working please, the phone is not in the service nowurgent pleaseThanksAnnie
Messaging help
I need help me and my wife recently switched from rogers porting our numbers over now we can’t receive messages we can get iMessage but not regular messages and I can put my phone number in the phone settings it won’t save but we receive calls as nor...
Transfer/ Redeem Points
Can I transfer points to a family member who's with public Mobile? Or can I redeem points for cash or gift card?
