Text not working

[James1992]

Stop sending me to a bot and give me a person to talk to my text messages aren't working its been more than 4 days. 

[Phil_Adelphus]

@James1992   If you are having problems submitting a ticket via the chat/message icon bottom right of this page then send a private message to support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

An agent will reply at the envelope icon top right or tap your avatar for Messages if no envelope.  The chatbot is the preferred method and is said to be quicker.

[Dunkman]

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@James1992 wrote:

That's what I'm trying to do but you need to have 5 things to answer a email that then will send me in a loop or hear me out a PM administrative could reply to this with a working phone to call so I talk to them about it as this is joke.

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Understand your frustrations.  There is no customer service via phone with Public mobile. No live chat service.  That keeps PM customer service costs lower so supposedly can offer cheaper plans for customers.  

[James1992]

That's what I'm trying to do but you need to have 5 things to answer a email that then will send me in a loop or hear me out a PM administrative could reply to this with a working phone to call so I talk to them about it as this is joke.

[Dunkman]

@James1992 

Are you a new customer?  Who just ported over?  

Known texting issue after porting from another company. 

You could try a network reset of your phone (note; this will erase any saved Wifi passwords). 

If that does not work, you will need to submit a ticket for CSA help. 

[fixin1]

@James1992 - CS_Agent can help with that re-provisioning help.

⬇️  Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST.  You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

The top link sends you to the chatbot automatically to create a ticket in with a CS_Agent. The lower link sends you a private message to CS_Agent.

Also we are not actual PM employees, just customers helping customers.