Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi there,I just ported my number over from Koodo (was never asked to unlock the phone with the code Koodo gave me, however I can call and text fine). I have an LG G4. I have set up my APN as per the instructions here, however no LTE data sign is comi...
I purchased my 10 day roaming plan on Dec 20 and as of this morning it has stopped working. I've checked my account and it is still showing it as an add-on. I have also reset my phone. Any help would be great. Thanks
G'day Fellow PM Users, My initial 3 month contract ended on December 24th and was auto renewed via CC on December 25th. According to my dashboard I am elidgible for 7 dollars worth of rewards. However upong checking my CC statement I was charged the ...
Hello public mobile. I was on 120 plan intially for 90 days. i thought of changing the plan to 105 and recharged it. Recahrge didnot reflected immediately to my account so performed multiple times on 25th december. i would like to know which plan i a...
Hi community, I just joined public mobile a few days ago and the charges were already made on my credit card but without my rewards. Do I get more credit for my next bill payment or will they refund me the reward a friend $? Thanks,Lisa.
Been thinking about changing plan but my self serve account says rate plan change not available online. How do I change it if not available online? Says call *611 but there is no option.
If I use up all my data (which is around 6GB) before my renewal date, will PM stop my internet connection or charge me for using extra data?If I should set up the option, how should I do it?Thanks.
Hello fellow PublicMobilers, I hope you all had a good time off this month and you all will have a Happy New Year. I decided on having the Blackberry Q10 as my new phone. My only question is does it accept regular size SIM cards? I still have tha...
On the bottom there is no "email away" button. And where can I find a way to email PM about an account issue?? It used to be under contact us but now I have to go through a maze of clicks to contact someone in customer service.
I have 2 issues 1. My text works to in province numbers but not out of province Canadian numbers or my wife’s American number. 2. I purchased a 200mb add on when my data ran out and then my maps and internet started working again but messenger, Face...
Hello, I am unable to call a 1-800 number to reach my credit card services. I have a plan with unlimited Canada-wide call, text, etc. When I call the 1-800 number an automated response says, "You do not have talk on this phone..." Thanks,Lindsay
Error is "Sorry, we are unable to process your credit card request. Please ensure your credit card details are entered correctly and try again. If you continue to experience problems, please contact your credit card provider for more information." T...
@CS_Agent Hey guys, my phone service stopped working. Says it's not part of my plan. It should be. Always has, haven't touched the plan since I started. Please correct asap as I need my phone for work!
I added text to my phone last night which I hooked up 6 days ago and now my data services that I already paid for is disconnected. I can't reconnect them without paying again?? Wtf?
I'm trying to see if there is a workflow that can work for me. My ideal is to be able to identify the latest posts, sorted by oldest to newest as of a particular date, and even filtered by or grouped by Community forum area. Any tips? ---------------...
Hey folks, So I went to costco and found the samsung galaxy a5 at 390$ + tax. Any thoughts on this phone? Does anyone have it? Would you recommend someone to get it? Does it work well on the public mobile network? Thanks in advance!
Ok...so the misses went a little crazy with the CC this xmas holidays and she forgot to make a payment!! So the CC associated with autopayment is maxed out?!? I've since cleared out the CC, but it'll take a couple of business days for my payment to p...
Because the system would not allow me to change my plan options prior to the day my plan suspended. The day my plan suspended, I changed my plan (decreased options) and paid. The payment went through. My account says that I still owe reminder payment...
Just noticed this on the payment page of my account: "Credit or Visa Debit payments include taxes based on the applicable province of your phone number. GST/HST# 10065 2692, QST# 10029 28058. Click here for Provincial and Federal tax rates".This also...
Hi. I just had to cancel my service.I enjoy the service, just my situation changed to no cell for now. Question though, fingers crossed I'll be able to go back to cell at a later date... WILL MY SIM CARD STILL BE GOOD ? It would be the same phone, sa...
Hi,My credit card will expire soon, when I trying to update my credit card for auto-payment, I lose my $6 rewards, when I setup my new credit card, the rewards still not show up, anyone could help me with this? Thanks
hi can someone help me i just set me plam up a few days ago and i added the wonrg talk to my plan i need to change it to canada wide can some one help me with this
Hey guys...anybody have a good guess which carrier Samsung J1 SM-J120W would be locked on was a gift from a friends boss...trying to get it unlocked using eBay but think they need to know which carrier as well IMEI. I tried a Telus SIM and asks for n...
