Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Does anyone know how i can find out if my old ZTEn762 is locked or unlocked?

Hello, I'm trying to sell my ZTEn762 which I used on the old 3G network.Does anyone know if it is locked or unlocked?Thanks..

I have 3G marked . Is this corrct

Resolved! Is there a way to get at least 2 gb data

I activated my sim yesterday I like the service and stuff it's just data is only 1 gb and if I do 4gb then bill getting upto 75 plus tax bit much I think

no service?

Really, on a Thursday night??? What up???

Resolved! account setting

I have forgotten my username/email to access my online account, can somebody hep me with that

reset display lock

I cant remember the new display lock to my phone

I need to order smartphone micro sim zte n762

mirco sim card need

Not conncting

Took out the sim card. And when I put it back in the slot, cannot find publicmobile network

CHOOSUNG PLANS

UNLIMITED TALK CANADA WIDE AND UNLIMITED TEXT WORLD WIDE AND DATA HOW MUCH IS THAT MONTHLY AND CAN I KEEP THE NUMBERS THAT I HAVE NOW WITH MOBILICITY.

my phone was stolen n i need to get another sim card

how do i get new sim card my phone was stolen

Resolved! using my phone in the US

Hi, Do I need to do anything to my phone (apart from purchasing extra minutes) so that it works when I travel in the USA? Thanks J

I'm not receiving incoming calls please help

no incoming call please help

No summer promotions

Hello,Due to a number of posters asking about summer promotions, including at least one postponing the porting of additional numbers, I asked my PM contact, who shall remain nameless for privacy reasons, if there were any summer promotions being plan...

My account has been deactivated, how do I reactivate it?

Resolved! PublicMobile sim card in Rogers iPhone 5s?

I have a Android phone with a public mobile sim card. I was wondering if I could put my sim card into a Rogers iPhone 5s (unlocked) ?

Phones not working!!!???? HELP!!!!

Hello! Our phones are not working????

Resolved! New Beta account sharing email with old account

I used the same email for both my daughter and my account. Mine is an older account, hers is the new beta account. Public mobile allowed me to register her account, but now I can't access the account. I can only access my old account. Help!?

HELLLO. JUST ACTIVE MY PHONE, DATA AND TEXT WORKING, JUST INCOMING CALL STILL NOT WORKING, PLEASE HO

HELLLO. JUST ACTIVE MY PHONE, DATA AND TEXT WORKING, JUST INCOMING CALL STILL NOT WORKING, PLEASE GIVE SOME HELP. AND FIX IT. THANK YOU

Resolved! just i need only the data plan with out vice plan

Hi just i need data paln for my smart phone with out vice plan please explan the for me i can buy it only the data or nothank you

Resolved! can not receive a third party's call or sound alert while talking to another person

hello,everyone my plan includes unlimited provincial talk and call display I have some issues a few months ago and I asked the customer service but I got the wrong answer. one of the main issue is,I don't know what we call it ,but I can desc...

Resolved! I would like to reactivate my old Sim. How do i go ahead in doing that?

I would like to reactive my old sim. How do i go ahead in doing that? I had already registered for a new Sim, but I haven't received one and it has been almost 2 months. I already have an SIM that I was using previously. How do i go ahead in re-activ...

I am trying to switch my sim card from my old phone to a new one but it keeps saying sim card unregi

I've been trying to switch my sim card from my old phone to a new one which is unlocked and the sim card cut to fit the new phone, but it keeps saying sim card unregistered. I have the mobile service with public mobile.. the new phone is a samsung ...

Resolved! Anyone on Plans E or F that has sent a MMS/picture message?

Hi everyone, I've gotten myself really confused and so i'm making the question really simple (another forum is where the questions have gotten complicated). Has anyone regardless of device that has the package that includes Canada Wide or Province wi...

Resolved! Why eassy when complicated is much more interesting and time consuming?

I have nothing else to do but to be dedicated to solve the publicmobile puzzles?It happened so many times. This time is the Harry Potter story:I needed new phone. I found one. I needed publicmobile micro card. I oredered and got one.I was instructed ...

how do i transfer my lost sim card onto the new one i just recieived

Resolved! No new voicemail notification

No new voicemail notification on iPhone. Any ideas? MMS is fine; msg there when logged in.

Public Mobile might be blocking the transport of the numbers

On the 1st of July 2015 my cell was stolen, soon after I contacted the cell company that I had the service with to try to replace my Sim card, the company in question is Public Mobile, the only way of communication with this company is thought the -C...

I paid my phone online

I made the payment online and my phone still disconnected please help mme

how can i change my montly plan prepaid

hi public mobile

Resolved! Why does my phone number appear as "Unknown Number" on my phone's SIM card settings?

I was checking out the Settings on my phone and I noticed that my phone doesn't appear to know what its own phone number is... the SIM card card info shows: "Public Mobile" and "Unknown Number". I had successfully ported my number from Virgin Mobile ...

Community

Forum Posts