Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
This is a compliment for Public Mobile because we've all seen new members struggling to wrap their heads around the PM support strategy. I feel new members' pain, but ... By way of explanation, I decided to call Koodo this morning to get a phone unlo...
I am currently on this plan: Pick & PayThis plan includes: -- 1.5GB at 3G Speed /90 Days- 3 Choices with Provincial Talk- Unlimited International Text- Unlimited Provincial TalkIt doesn't show that I have voicemail. But I am able to access it and rec...
Hi all, I have the 2016 fall promo plan. (12g data 3 month $120)Today it failed to pay on auto payment due to CC canceled. I went in and switch to another CC and paid. Now, I have an issue when I select "pay remaining due" so I had to manually put in...
I tried to update my plan it took my whole balance and didn't update
Hello, I have two accounts with PM. I'll refer to them as "A" and "B" for simplicity. Account "A" has a refer-a-friend reward on it. I want to port out the number on account "A" while keeping account "B". Is there any way I can hang on to the refer-a...
Just signed up to a new plan on Dec. 1 and have been getting 611 messages that my plan doesnt include text messaging. So I tried to add it but could not see how so decided if i just redid my whole plan and added text messaging that would resolve it....
Hi, I somehow didnt sign up for the text messaging plan on Dec, 1, 2017 and then i started getting a whole bunch of #611 messages that my plan doesnt have text messages. So I went back online and didnt really see an easy way to add it ... so then i ...
Hi there, Not able to access my account. When I put in my email address and password, it says "invalid" account. I also tried "forgot password" - but when i proceed as per directed to reset, it gives me an error and then says I have been locked out....
I recently tried to change phones and the very first time I booted the phone with the SIM card (that I took out of my old busted phone), I received a message telling me that "telus is the only sim in your device" and asked me if I wanted to switch it...
Hi, I want to transfer my number out of public mobile to fido and I was wondering since I have nearly 70 days left on my plan I was wondering if I can select a new number for it and continue on through the plan as I don't want to cancel my PM account...
So I just wanted to let everyone know so you can stop paying those pesky unlock companies to unlock your Samsung Device. If you are looking to have your device unlocked for free then I have 3 simple steps for you. 1: Visit Samsungs Official Website2:...
Hello everyone, I will be leaving on a trip overseas from Dec 12-28, where PM does not have a roaming add-on. My plan (120 day/4gb/$40 plan) renews on December 17, 2017. I am wondering if I can delay my payment to December 28, 2017 when I am back? Wo...
Hello. I have a talk and text account with Public Mobile. I recently got a used phone, Samsung Galaxy Nexus (aka Maguro), with Android 4. Because Android 4 (Ice Cream Sandwich) is no longer supported, I upgraded this with the free Android based al...
Hello Community,I would like to unlock my Samsung model: GT-S7560M IMEI: -------------- /07which I got from Public Mobile couple of years back.Thanks!
Hi There, I have a PM account and I have an iPhone 6s that is locked to Telus/Koodo/Public Mobile, can I get an unlock code for it? What do I need to provide?
Hello,I just activated public mobile today with $22 plan. i thought that it includes texting aswell but it is not. how can i add texting to it. Thanks
Right now when I'm using LTE to download a game the data will stop working and I'll need to reboot. This is reoccuring so I decided to try 3g and no issue. I'm wondering if this is a PM problem or my phone issue. I have a moto g4 play and generally n...
I wonder if I can choice No data option and select a data add-on, will i still get the data service?or no data service at all.
Please help! Forgot password security question answer. Cannot access account
Just womdering if plans can be made sort of "unlimited" by meams of throttling data speeds once each data buckets is reached. So for 4G subscribers, after their respective plans data is reached, data will go down to 3G for like 2-3GB more and then th...
I haven't seen much discussion on here about LTE-A and after having finally purchased a phone that is capable I tested Public Mobile's network. On my Galaxy S5 I used to get speeds between 30mbps - 85mbps on Public Mobile. The highest I achieved on t...
I've referred 3 people for the 1G data add on promo but no data add on showing up on my account. I also received 3 text messages from PM. Each message said I have earned 1G data add on. What do I do?
I've referred 5 people so far but I see the reward for 1 person only. I think my phone number was entered correctly on at least 4 activations. (I couldn't confirm 1 person). What do I do now?
Hello everyone, thanks in advance for helping. My data stopped working a few days ago even though I have a lot of data left. I've tried turning off the phone, removing and re-inserting my SIM card. My last automatic payment was on November 9th and I...
Hi, I forgot to change the credit card I wanted autopay to charge for this billing cycle, and today it charged my old card. I was wondering if it was possible to refund that card, and charge the updated card on my account (it has already been updated...
Hi. I've purchased the global version of the Xiaomi Redmi 4x phone and I signed up with Public Mobile a few days ago. Everything is working fine, phone, data, texting, but I cannot seem to send or receive MMS messages. I've tried every possible co...
So i was with PM for a few years but stopped using my PM phone earlier this year. Today i picked up a SIM card for Chatr but my PM phone is asking "SIM network unlock Pin". I was wondering how to go about getting one. It's been so long that i don't e...
Can I pay with prepaid PM cards and still have autopay rewards? Thanks,
After I logged into PM website with my account(not this community), when I click the big orange PM logo on the top left, it takes to to a wrong link "https://publicmobile.ca/undefined/bc/" ,please fix this link.
Good morning. I just wanted to share an experience and a suggestion for improvement. My credit card expired last month and PM was one of the PreAuth'd bills I forgot to provide my new card info to. The day after my due date, I recieved a text letting...
