HOW DO YOU TALK TO A HUMAN PRIVATELY?

[Thisistheworst]

What is going on? I am being sent in circles in the chat box and being told the only way to get help on my private account is to post a PUBLIC forum post? How do I talk to a human being?

[Thisistheworst]

Thanks - I managed to send a direct message in the end (it would not fill in the "send to" several times). 

[hTideGnow · Accepted solution]

HI @Thisistheworst 

yes, forum is not a real suppor ticket, we just try to help you if the issue can be fixed without support agent

but if you want, submit ticket using one of the two ways above

[Thisistheworst]

When I do that it wants to post publically to the forums not a service ticket.

[hTideGnow]

HI @Thisistheworst 

PM support is all online.  They won't talk to you on the phone unless the issue was very technical and esclated

So, please submit ticket instead

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

or if you like, tell us your question and we will try to help