3 weeks ago
What is going on? I am being sent in circles in the chat box and being told the only way to get help on my private account is to post a PUBLIC forum post? How do I talk to a human being?
Solved! Go to Solution.
3 weeks ago
Thanks - I managed to send a direct message in the end (it would not fill in the "send to" several times).
3 weeks ago
yes, forum is not a real suppor ticket, we just try to help you if the issue can be fixed without support agent
but if you want, submit ticket using one of the two ways above
3 weeks ago
When I do that it wants to post publically to the forums not a service ticket.
3 weeks ago
PM support is all online. They won't talk to you on the phone unless the issue was very technical and esclated
So, please submit ticket instead
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or if you like, tell us your question and we will try to help