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Can’t lock into my account

Panayiotissavva
Great Neighbour / Super Voisin

Hi I been with public mobile for a few years now and I had no problems . I have 2 accounts both in my name but with different emails one I use for my wife’s cell phone and the other one for me.The problem is with my account ,when I registered a few years ago I used an email from Rogers, now I am not with Rogers anymore therefore my email is not valid so I can’t sign it to my public mobile account to prepaid . every time I try they want to make sure it’s me and they keep sending me codes at the Rogers email which I don’t have access .it’s getting closer to 90 days and if this doesn’t get resolved I am going to loose my phone number 

5 REPLIES 5

Alexandf
Model Citizen / Citoyen Modèle

@Panayiotissavva 

open ticket with PM support and ask them to change email.

 At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket 

have trouble with Chatbot: Private message CS_Agent 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

dust2dust
Mayor / Maire

Another method of payment is using the chatbot where you can login to the account and do some account functions including using a registered credit card and entering vouchers.

Then after you're all back and working you can take your time to get support to change the registered email address.

darlicious
Mayor / Maire

@Panayiotissavva 

You need to reactivate your account by either purchasing a public mobile voucher and adding it via 611 or by calling 1 855-4 PUBLIC and entering your 10 digit phone number. You can then add the 12 digits pin code from the public mobile voucher and it will automatically reactivate your account as long as you do not have it suspended via lost/stolen.

 

Hear all of the options for making a payment on your account as of July 2022 for tried and tested vouchers.

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

esjliv
Mayor / Maire

@Panayiotissavva -

If the account is currently in suspended status you can also look into obtaining a voucher to make a payment through 611,  see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

 

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

 

For My Account log in issues, you can submit a ticket here to: Create, forgot or change My Account email or password link

Metal1967
Deputy Mayor / Adjoint au Maire

@Panayiotissavva @You’ll have to send a message to a moderator to rectify the email issue, in the meantime have you tried dialing *611 to add funds?